PM/QA Manager

Capgemini; Malvern (Chester County); On-site; USD 59,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Job summary

Tundra Technical Solutions is seeking an experienced Marketing Manager to join an email marketing program for a US-headquartered financial services client. The role is hands-on, client-facing, and focuses on campaign consultation, analysis, quality of deliverables, and stakeholder approvals.

You will leverage Adobe Workfront, Salesforce Marketing Cloud, Adobe Journey Orchestrator, and other digital marketing tools to design, test, and optimize journeys, emails, and data integrations.

Qualifications

• Experience managing marketing campaigns and client relationships.
• Proficiency with marketing automation tools and data-driven optimization.
• Ability to coordinate cross-functional teams and QA processes.

Responsibilities

• Initiate and manage relationships with client-side partners and stakeholders to understand business needs.
• Work with design and content teams to ensure timely delivery of assets for campaign development.
• Coordinate with client Product Managers to communicate status and ensure timely dev team messages.
• Mitigate risks to delivery cycles and lead QA activities for defect-free deployments.
• Improve program deliverables with the dev team and testing for data accuracy and customer experience.
• Support reporting and analysis of campaign performance including KPIs like engagement and open rates.

Skills

Client-facing

Campaign analysis

Stakeholder management

Quality assurance

Tools

Adobe Workfront

Salesforce Marketing Cloud

Adobe Journey Orchestrator

Job description

Our client is searching for an experienced Marketing Manager to join an email marketing program embedded within our US-headquartered financial services client. The Marketing Manager is a hands-on and client-facing role, and they will be responsible for handling a range of day-to-day activities involving campaign consultation and analysis, ensuring quality of the deliverable and approvals with client stakeholders

The Marketing Manager will leverage Adobe Workfront, Salesforce Marketing Cloud, Adobe Journey Orchestrator platforms and other digital marketing tools in performing these activities.

Responsibilities:

Must be comfortable with initiating and managing relationships with various client-side partners, stakeholders, and clients to understand business needs, identify gaps and ensure alignment with business goals and objectives.

Work closely with Client PMs and possible design and content teams to ensure timely delivery of assets, and requirements for campaign development team.

Partner closely with the client Product Managers to ensure campaign status is being communicated to them and communications from them is going out to the dev team in timely manner

Identify, communicate and work with our team and client to mitigate internal and external risks to the delivery cycles

Coordinate and lead Quality assurance activities within company to ensure defect free deployments of the campaigns

Work closely with the company's program managers and dev team to enhance quality of the program deliverables.

Ensure that email campaigns and other deliverables are properly tested, validated for data accuracy, and optimized to offer high-quality customer experience.

Coordinate with team SMEs and ensure thorough testing and review of Salesforce Marketing Cloud setups (e.g., journeys, emails, data integrations) before launch.

Provide recommendations for future improvements and adjustments to marketing strategies.

Bring market best practices as applicable to the program.

Provide technical support to the Client in planning activities of the campaigns.

Support the reporting and analysis of campaign performance and project outcomes, including KPIs like engagement rates, open rates, and conversions.

The pay range that the employer in good faith reasonably expects to pay for this position is $42.48/hour - $66.37/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.