Plumbing Service Technician

Socket.dev; Northfield Center Township (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company-provided devices

Insurance coverage

Paid time off

401(k) with match

Paid training

Career growth

Job summary

Jackson Comfort seeks an experienced Residential Plumbing Service Technician in Northfield, OH. The role involves diagnosing and repairing residential plumbing, performing installations, and communicating options to homeowners while delivering high-quality service.

The position emphasizes safety, problem-solving under pressure, and independent work in customers’ homes with strong customer service skills.

Qualifications

• 3+ years of residential plumbing service experience preferred.
• Strong diagnostic and troubleshooting skills under pressure.
• Knowledge of residential plumbing systems, repairs, and installations.
• Ability to communicate options and recommendations to homeowners.
• Comfortable working independently in customers' homes.
• Strong customer service and communication skills.

Responsibilities

• Diagnose, repair, and maintain residential plumbing systems.
• Perform plumbing service, repairs, replacements, and installations.
• Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems.
• Identify the cause of plumbing issues and recommend the best solution.
• Present repair and replacement options clearly to customers.
• Complete estimates, invoices, and job documentation accurately.
• Maintain a clean and organized work area, vehicle, and tools.
• Follow all safety procedures, plumbing codes, and company standards.
• Provide excellent customer service on every call.

Skills

Troubleshooting

Customer communication

Independent work

Safety awareness

ServiceTitan familiarity

Education

Plumbing license (preferred)

Tools

Service Titan

Job description

Plumbing Service Technician | Northfield, OH

Jackson Comfort

Keep Homes Comfortable. Build a Career You'll Be Proud Of.

At Jackson Comfort, we're more than just an HVAC company—we're a team that takes pride in doing things the right way. Our technicians are trusted advisors to our customers, solving problems with honesty, professionalism, and exceptional service.

We're looking for an experienced Residential HVAC Service Technician who enjoys troubleshooting, takes pride in quality workmanship, and wants to be part of a company that values its people as much as its customers.

If you're tired of working somewhere you're just a number, we'd love to meet you

Job Description

We are looking for an experienced plumber who can diagnose problems, make quality repairs, communicate with customers, and take pride in doing the job right.

Job Duties for Our Next Plumber

• Diagnose, repair, and maintain residential plumbing systems
• Perform plumbing service, repairs, replacements, and installations
• Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems
• Identify the cause of plumbing issues and recommend the best solution
• Present repair and replacement options clearly to customers
• Complete estimates, invoices, and job documentation accurately
• Maintain a clean and organized work area, vehicle, and tools
• Follow all safety procedures, plumbing codes, and company standards
• Provide excellent customer service on every call

Skills & Experience for Our Next Plumber

• 3+ years of residential plumbing service experience preferred
• Strong diagnostic and troubleshooting skills- can assess a system, identify issues, and determine the best path forward under pressure.
• Knowledge of residential plumbing systems, repairs, and installations
• Ability to communicate options and recommendations to homeowners- You make customers feel heard, valued, and taken care of on every call.
• Comfortable working independently in customers' homes
• Strong customer service and communication skills
• Valid driver's license with an acceptable driving record
• Applicable plumbing license preferred or required based on local regulations
• Experience with Service Titan heavily preferred- use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.

Support your coworkers, ask for help when needed, and contribute to a culture of accountability and growth.

Physical & Environmental Requirements

You’ll work in a wide variety of settings: basements, attics, crawl spaces, mechanical rooms, outdoors, and rooftops—often in tight, dusty, hot, or cold environments.

You’ll be exposed to electrical components and live voltage, active water and gas lines, construction zones and household pets, and weather extremes (heat, cold, rain, snow)

You’ll regularly drive a company vehicle to and from job sites, use ladders and work at heights, lift and carry up to 75lbs, climb stairs, kneel, crouch, and maneuver in confined spaces, and stand and/or walk for extended periods

Hours may include late evenings, weekends, and occasional overtime depending on customer needs and seasonal demands.

What Success Looks Like for Our Next Plumber

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

Benefits for Our Next Plumber

• Company-provided phone/tablet
• Tool and safety equipment support
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement