Plumbing Service Technician

Sila

Northfield Center Township (OH)

On-site

USD 48,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Phone/tablet provided

Tool and safety equipment

Medical insurance

401(k) with company match

Paid time off and holidays

Life and disability insurance

Paid training and professional develop

Career growth opportunities

Job summary

Jackson Comfort is seeking an experienced Plumbing Service Technician in Northfield, OH to diagnose, repair, and install residential plumbing systems. You will work on water heaters, fixtures, drains, and related piping while communicating options to homeowners and maintaining a high level of craftsmanship.

Ideal candidates have 3+ years of plumbing experience, strong diagnostic skills, and a valid drivers license.

Qualifications

3+ years of residential plumbing service experience preferred.
Strong diagnostic and troubleshooting skills—assess a system, identify issues, and determine the best path forward under pressure.
Knowledge of residential plumbing systems, repairs, and installations.
Ability to communicate options and recommendations to homeowners so customers feel heard and cared for on every call.
Comfortable working independently in customers' homes.
Strong customer service and communication skills.
Valid drivers license with an acceptable driving record.
Applicable plumbing license preferred or required based on local regulations.
Experience with Service Titan heavily preferred—use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.

Responsibilities

Diagnose, repair, and maintain residential plumbing systems.
Perform plumbing service, repairs, replacements, and installations.
Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems.
Identify the cause of plumbing issues and recommend the best solution.
Present repair and replacement options clearly to customers.
Complete estimates, invoices, and job documentation accurately.
Maintain a clean and organized work area, vehicle, and tools.
Follow all safety procedures, plumbing codes, and company standards.
Provide excellent customer service on every call.

Skills

Residential plumbing

Diagnostic & troubleshooting

Homeowner communication

Customer service

Independent work in homes

Clean driving record

License compliance

Service Titan experience

Tools

Service Titan

CRM / tablets

Job description

Plumbing Service Technician | Northfield, OH

Jackson Comfort

Keep Homes Comfortable. Build a Career You'll Be Proud Of.

At Jackson Comfort, we're more than just an HVAC company—we're a team that takes pride in doing things the right way. Our technicians are trusted advisors to our customers, solving problems with honesty, professionalism, and exceptional service.

We're looking for an experienced Residential HVAC Service Technician who enjoys troubleshooting, takes pride in quality workmanship, and wants to be part of a company that values its people as much as its customers.

If you're tired of working somewhere you're just a number, we'd love to meet you

Job Description

We are looking for an experienced plumber who can diagnose problems, make quality repairs, communicate with customers, and take pride in doing the job right.

Job Duties for Our Next Plumber

Diagnose, repair, and maintain residential plumbing systems
Perform plumbing service, repairs, replacements, and installations
Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems
Identify the cause of plumbing issues and recommend the best solution
Present repair and replacement options clearly to customers
Complete estimates, invoices, and job documentation accurately
Maintain a clean and organized work area, vehicle, and tools
Follow all safety procedures, plumbing codes, and company standards
Provide excellent customer service on every call

Skills & Experience for Our Next Plumber

3+ years of residential plumbing service experience preferred
Strong diagnostic and troubleshooting skills- can assess a system, identify issues, and determine the best path forward under pressure.
Knowledge of residential plumbing systems, repairs, and installations
Ability to communicate options and recommendations to homeowners- You make customers feel heard, valued, and taken care of on every call.
Comfortable working independently in customers' homes
Strong customer service and communication skills
Valid driver's license with an acceptable driving record
Applicable plumbing license preferred or required based on local regulations
Experience with Service Titan heavily preferred- use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.

Support your coworkers, ask for help when needed, and contribute to a culture of accountability and growth.

Physical & Environmental Requirements

You’ll work in a wide variety of settings: basements, attics, crawl spaces, mechanical rooms, outdoors, and rooftops—often in tight, dusty, hot, or cold environments.

You’ll be exposed to electrical components and live voltage, active water and gas lines, construction zones and household pets, and weather extremes (heat, cold, rain, snow)

You’ll regularly drive a company vehicle to and from job sites, use ladders and work at heights, lift and carry up to 75lbs, climb stairs, kneel, crouch, and maneuver in confined spaces, and stand and/or walk for extended periods

Hours may include late evenings, weekends, and occasional overtime depending on customer needs and seasonal demands.

What Success Looks Like for Our Next Plumber