Plumbing Technician

HELP Plumbing, Heating and Air Conditioning; Mason (OH); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Competitive base pay with commissions

Company vehicle

Tools provided

iPhone

iPad

Uniforms

Medical, dental, and vision insurance

401(k) with company match

Company paid life insurance

Paid time off and holidays

Team events and cookouts

Ongoing training and career growth

Job summary

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Technician to diagnose issues, educate homeowners, and present repair and replacement options aligned with their home and budget.

The role emphasizes exceptional workmanship, customer experience, and performance-based rewards within a field-based environment.

Qualifications

• 2+ years of residential plumbing service experience.
• Ability to educate homeowners and present repair options.
• Strong customer service and communication skills.
• Knowledge of local plumbing codes and safety standards.

Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems.
• Educate homeowners on condition and options.
• Present repair and replacement options to fit budget.
• Identify opportunities for system improvements and maintenance.
• Perform repairs per local codes and quality standards.
• Complete accurate estimates, invoices, and service docs via mobile tech.
• Maintain a clean company vehicle and professional appearance.
• Participate in ongoing training to improve skills and income potential.
• Meet individual performance, customer satisfaction, and sales goals.

Skills

Diagnostic and troubleshooting skills

Customer education

Strong communication

Sales-oriented options

Upsell opportunities

Education

Journeyman plumbing license

Tools

Tablets

Mobile apps

Job description

Job Summary

We're looking for an experienced Plumbing Technician who thrives in a consultative, customer-first environment. In this role, you'll diagnose plumbing issues, educate homeowners, and present repair and replacement options that allow customers to make informed decisions for their home and budget.

If you're a plumber who takes pride in delivering exceptional workmanship, creating outstanding customer experiences, and being rewarded for your performance, we'd love to meet you.

Key Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
• Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
• Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
• Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
• Perform repairs in compliance with all local plumbing codes and company quality standards.
• Complete accurate estimates, invoices, and service documentation using mobile technology.
• Maintain a clean, organized company vehicle and professional appearance.
• Participate in ongoing technical and sales training to continually improve your skills and income potential.
• Consistently achieve individual performance, customer satisfaction, and sales goals.

Qualifications & Requirements

• 2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
• Proven ability to educate homeowners and present Good, Better, Best repair and replacement options.
• Strong customer service, communication, and relationship-building skills.
• Ability to identify additional service opportunities while maintaining a customer-first approach.
• Knowledge of local plumbing and mechanical codes.
• Journeyman plumbing license is a plus.
• Comfortable using tablets and mobile software to complete estimates and service documentation.
• Valid driver's license with a clean driving record.
• Self-motivated, dependable, and able to work collaboratively with team members.
• Committed to delivering exceptional workmanship and an outstanding customer experience on every service call.

Benefits

• Competitive base pay with commissions for high earning potential
• Company vehicle, tools, iPhone, iPad, and uniforms.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company paid life insurance
• Paid time off and holidays
• Company cookouts and team events
• Ongoing training and career advancement opportunities
• Competitive pay and great work environment

Work Environment

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

#HLP2

Pay Range: $80,000 USD - $150,000 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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