Plumbing Service Technician

Sila Services; Northfield Center Township (OH); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Phone & tablet

Tools & safety equipment

Insurance: medical, dental, vision

401(k) match

PTO & holidays

Life & disability insurance

Training & development

Career growth

Job summary

Jackson Comfort is seeking an experienced plumber to diagnose and repair residential plumbing systems, perform installations, and deliver exceptional customer service in customers' homes. You will communicate options clearly, complete paperwork, and uphold safety and quality standards.

Join a team that values craftsmanship and reliability, offers competitive pay ($80,000-$140,000), and opportunities for growth.

Qualifications

• 3+ years of residential plumbing service experience preferred.
• Strong diagnostic and troubleshooting skills to assess systems and determine solutions.
• Knowledge of residential plumbing systems, repairs, and installations.
• Ability to communicate options and recommendations to homeowners.
• Comfortable working independently in customers' homes.
• Strong customer service and communication skills.
• Valid driver's license with an acceptable driving record.
• Applicable plumbing license preferred or required by local regulations.
• Experience with Service Titan heavily preferred; use tablets, mobile apps, and CRM tools.

Responsibilities

• Diagnose, repair, and maintain residential plumbing systems.
• Perform plumbing service, repairs, replacements, and installations.
• Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems.
• Identify the cause of plumbing issues and recommend the best solution.
• Present repair and replacement options clearly to customers.
• Complete estimates, invoices, and job documentation accurately.
• Maintain a clean and organized work area, vehicle, and tools.
• Follow all safety procedures, plumbing codes, and company standards.
• Provide excellent customer service on every call.

Skills

Diagnostics

Customer service

Independent work

Licenses & codes

Communication

Tools

ServiceTitan

CRM tools

Tablets

Job description

Plumbing Service Technician| Northfield, OH

Jackson Comfort

Keep Homes Comfortable. Build a Career You'll Be Proud Of.

At Jackson Comfort, we're more than just an HVAC company,we're a team that takes pride in doing things the right way. Our technicians are trusted advisors to our customers, solving problems with honesty, professionalism, and exceptional service.

We're looking for an experienced Residential HVAC Service Technician who enjoys troubleshooting, takes pride in quality workmanship, and wants to be part of a company that values its people as much as its customers.

If you're tired of working somewhere you're just a number, we'd love to meet you

Pay Rate: $80,000-$140,000

Job Description

We are looking for an experienced plumber who can diagnose problems, make quality repairs, communicate with customers, and take pride in doing the job right.

Job Duties for Our Next Plumber

• Diagnose, repair, and maintain residential plumbing systems
• Perform plumbing service, repairs, replacements, and installations
• Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems
• Identify the cause of plumbing issues and recommend the best solution
• Present repair and replacement options clearly to customers
• Complete estimates, invoices, and job documentation accurately
• Maintain a clean and organized work area, vehicle, and tools
• Follow all safety procedures, plumbing codes, and company standards
• Provide excellent customer service on every call

Skills & Experience for Our Next Plumber

• 3+ years of residential plumbing service experience preferred
• Strong diagnostic and troubleshooting skills- can assess a system, identify issues, and determine the best path forward under pressure.
• Knowledge of residential plumbing systems, repairs, and installations
• Ability to communicate options and recommendations to homeowners- You make customers feel heard, valued, and taken care of on every call.
• Comfortable working independently in customers' homes
• Strong customer service and communication skills
• Valid driver's license with an acceptable driving record
• Applicable plumbing license preferred or required based on local regulations
• Experience with Service Titan heavily preferred- use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.
• Support your coworkers, ask for help when needed, and contribute to a culture of accountability and growth.

Physical & Environmental Requirements

You'll work in a wide variety of settings: basements, attics, crawl spaces, mechanical rooms, outdoors, and rooftops - often in tight, dusty, hot, and cold environments.

You'll be exposed to electrical components and live voltage, active water and gas lines, construction zones and household pets, and weather extremes (heat, cold, rain, snow)

You'll regularly drive a company vehicle to and from job sites, use ladders and work at heights, lift and carry up to 75lbs, climb stairs, kneel, crouch, and maneuver in confined spaces, and stand and/or walk for extended periods

Hours may include late evenings, weekends, and occasional overtime depending on customer needs and seasonal demands.

What Success Looks Like for Our Next Plumber

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits for Our Next Plumber

• Company-provided phone/tablet
• Tool and safety equipment support
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement

Plumb1

$80,000 - $140,000 a year