Plumbing Service Manager - Lead & Optimize Field Ops

Paycom; Maplewood (MN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Weekly pay with incentives

401(k) with company match

Holiday pay

Paid time off

Company events

Health benefits

Job summary

McQuillan Home Services is seeking a Plumbing Service Manager to oversee the service department in Maplewood, MN. You will coach technicians, supervise scheduling, ensure code compliance, and drive customer satisfaction.

Responsibilities include overseeing field operations, coordinating with dispatch, managing PPE and safety standards, reviewing estimates and invoices, and tracking performance metrics for profitability. A leadership background in plumbing is required.

Qualifications

• Bachelor-level or higher education not required; high school diploma or equivalent is mandatory.
• Experience leading plumbing teams and service departments is required or preferred.
• Proven ability to coach technicians and manage schedules and dispatch.

Responsibilities

• Lead, coach, mentor, recruit, and train plumbing service technicians.
• Oversee scheduling, routing, and daily assignments with dispatch coordination.
• Provide technical support for complex diagnostic and repair situations.
• Ensure technicians process payments, use PPE, and comply with plumbing codes and safety standards.
• Review estimates and invoices for accuracy and profitability.
• Monitor performance metrics and prepare reports for leadership.

Skills

Leadership

Communication

Problem-solving

Customer service

Team development

PPE compliance

Education

High school diploma or equivalent

Associates or Bachelors in Business/Management preferred

Tools

ServiceTitan

Job description

McQuillan Home Services is seeking a Plumbing Service Manager to oversee the service department in Maplewood, MN. You will coach technicians, supervise scheduling, ensure code compliance, and drive customer satisfaction.

Responsibilities include overseeing field operations, coordinating with dispatch, managing PPE and safety standards, reviewing estimates and invoices, and tracking performance metrics for profitability. A leadership background in plumbing is required.