Plumbing Service Leader - Scale Ops & Elevate Service

Tony's Plumbing, Heating & Air; Modesto (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with 4% matching

Paid vacation and holidays

Company vehicle

Uniforms

Fuel card

Job summary

Tony's Plumbing, Heating, & Air seeks a Plumbing Service Manager to lead a team of service technicians in a fast-paced residential setting. You will coach staff, optimize operations, and drive revenue while upholding safety and quality.

This role emphasizes accountability, professionalism, and a customer-first mindset. Ideal candidates bring 5+ years in residential plumbing service management, strong leadership, and proficiency with ServiceTitan.

Qualifications

• Minimum of five (5) years of experience in residential plumbing service management.
• Strong leadership, coaching, and team development skills.
• Experience managing KPIs, revenue goals, technician performance, and service department operations.
• Excellent communication and customer service skills for resolving escalated issues.
• Proficiency with ServiceTitan and related reporting/operational systems.

Responsibilities

• Lead, coach, and develop a team of Plumbing Service Technicians to drive performance and customer service.
• Oversee daily service operations to ensure efficient, profitable, safe, and high-quality work.
• Identify sales opportunities, build estimates, and communicate solutions clearly to customers.
• Monitor KPIs and team performance to align with goals and revenue targets.
• Ensure compliance with plumbing codes, safety standards, and company policies.
• Resolve escalated customer concerns promptly to maintain satisfaction.
• Conduct ride-alongs and field coaching to improve performance and skills.
• Collaborate with dispatch and office teams to improve scheduling and workflow.
• Maintain accurate job documentation, invoices, estimates, and reporting.

Skills

Leadership

Coaching

Team development

KPI management

Customer service

Communication

Driver's license

Tools

ServiceTitan

Job description

Tony's Plumbing, Heating, & Air seeks a Plumbing Service Manager to lead a team of service technicians in a fast-paced residential setting. You will coach staff, optimize operations, and drive revenue while upholding safety and quality.

This role emphasizes accountability, professionalism, and a customer-first mindset. Ideal candidates bring 5+ years in residential plumbing service management, strong leadership, and proficiency with ServiceTitan.