Plumbing Service Manager — Lead, Coach & Grow KPIs

Johnny On the Spot; Las Vegas (NV); Sur place; USD 100 000 - 250 000; Plein temps

Avantages offerts par ce poste

Company truck

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Fuel card

Professional development assistance

Referral program

Résumé du poste

Johnny On The Spot Plumbing - Heating - Air is actively seeking a Plumbing Service Manager to own and grow the residential service team in a hands-on leadership role. You will lead plumbing technicians, drive performance via coaching, and monitor KPIs to maximize results while using Service Titan daily for dispatch and costing.

The ideal candidate has 5+ years in a residential plumbing leadership or service manager role, excellent communication, and a deep grasp of plumbing codes and customer

Qualifications

• 5+ years of experience in a residential Plumbing leadership or Service manager role.
• Strong proficiency in Service Titan.
• Proven success with call-by-call coaching and team accountability.
• Deep understanding of Plumbing service, local code, and customer experience.
• Strong knowledge of Plumbing business best practices.

Responsabilités

• Supervise and lead a team of residential PLUMBING service technicians.
• Drive performance using call-by-call management and real-time coaching.
• Maximize results by monitoring key Plumbing KPIs.
• Use Service Titan daily for dispatching, job costing, reporting, and technician performance tracking.
• Conduct technician ride-alongs, one on ones, weekly meetings, and sales training.
• Ensure top-level customer service and job quality.
• Collaborate with company leadership to execute growth strategies and ensure alignment with business goals.

Connaissances

Leadership

Plumbing leadership

Coaching

KPIs tracking

Customer service

Team motivation

Communication

Outils

Service Titan

Description du poste

Johnny On The Spot Plumbing - Heating - Air is actively seeking a Plumbing Service Manager to own and grow the residential service team in a hands-on leadership role. You will lead plumbing technicians, drive performance via coaching, and monitor KPIs to maximize results while using Service Titan daily for dispatch and costing.

The ideal candidate has 5+ years in a residential plumbing leadership or service manager role, excellent communication, and a deep grasp of plumbing codes and customer