Plumbing Service Manager

JOHNNY ON THE SPOT; Las Vegas (NV); On-site; USD 100,000 - 250,000; Full time

Benefits offered by this job

Company truck

Dental insurance

Flexible schedule

Fuel card

Health insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Job summary

Johnny On The Spot Plumbing - Heating - Air is seeking a Plumbing Service Manager to own and grow our residential service team. You will lead technicians, coach on call-by-call performance, and ensure top-tier customer service while tracking KPIs.

This hands-on leadership role requires Service Titan expertise, strong communication, and a focus on safety and local code compliance. We offer competitive pay, bonus opportunities, health insurance, and career advancement.

Qualifications

• 5+ years of experience in a residential Plumbing leadership or Service manager role.
• Strong proficiency in Service Titan (required).
• Proven success with call-by-call coaching and team accountability.
• Deep understanding of Plumbing service, local code, and customer experience.
• Strong knowledge of PLUMBING business best practices.
• Ability to track and interpret data and KPIs to improve team results.
• Strong communication, time management, and leadership skills.
• Ability to motivate and retain top talent.

Responsibilities

• Supervise and lead a team of residential PLUMBING service technicians.
• Drive performance using call-by-call management and real-time coaching.
• Maximize results by monitoring key Plumbing KPIs.
• Use Service Titan daily for dispatching, job costing, reporting, and technician performance tracking.
• Conduct technician ride-alongs, one on ones, weekly meetings, and sales training.
• Ensure top-level customer service and job quality.
• Collaborate with company leadership to execute growth strategies and ensure alignment with business goals.

Skills

Residential plumbing leadership

Team leadership

Coaching

Data interpretation

Customer service

Communication

Tools

Service Titan

Job description

Johnny On The Spot Plumbing - Heating - Air is a rapidly growing residential company dedicated to delivering top-tier home comfort solutions. We’re searching for a motivated and experienced Plumbing Service Manager to take ownership of our Plumbing Service Team

This is an ideal opportunity for a hands-on leader who is passionate about team development, performance metrics, and delivering high level customer service. If you're looking to join a reputable Plumbing & HVAC contractor with strong growth potential, we want to hear from you.

Key Responsibilities

• Supervise and lead a team of residential PLUMBING service technicians
• Drive performance using call-by-call management and real-time coaching
• Maximize results by monitoring key Plumbing KPIs
• Use Service Titan daily for dispatching, job costing, reporting, and technician performance tracking
• Conduct technician ride-alongs, one on ones, weekly meetings, and sales training
• Ensure top-level customer service and job quality
• Collaborate with company leadership to execute growth strategies and ensure alignment with business goals

Qualifications

• 5+ years of experience in a residential Plumbing leadership or Service manager role
• Strong proficiency in Service Titan (required)
• Proven success with call-by-call coaching and team accountability
• Deep understanding of Plumbing service, local code, and customer experience
• Strong knowledge of PLUMBING business best practices
• Ability to track and interpret data and KPIs to improve team results
• Strong communication, time management, and leadership skills
• Ability to motivate and retain top talent

Why Work With Us?

• Competitive salary + bonus structure
• Full health insurance coverage
• Paid time off and holidays
• Opportunities for career advancement and professional development
• Fast-growing company with strong local reputation
• Supportive team environment that values leadership and innovation

Ready to take your Plumbing management career to the next level with a growing company that values leadership, systems, and results?

Job Type: Full-time

Pay: $100,000.00 - $250,000.00 per year

Benefits:

• Company truck
• Dental insurance
• Flexible schedule
• Fuel card
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• plumbing: 3 years (Required)
• management: 3 years (Required)

Work Location: In person