Plumbing Service Coordinator: Scheduling & Dispatch

Handyside; Northern (KY); Hybrid; USD 51,577,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Direct deposit

Dental & vision

401(k) match

Paid time off

Training & reviews

Overtime

EAP

Team breakfasts

Job summary

Handyside Plumbing, HVAC & Electrical is hiring a Job Coordinator to connect customers with technicians, schedule service and installations, and ensure the right tech arrives at the right home on time, every time. The role is central to keeping customers happy and our field team productive.

You will dispatch strategically by location and skill, keep customers informed with clear expectations, and collaborate with field managers and the Customer Experience Manager to optimize workflows and

Qualifications

• 3+ years of customer service experience.
• Job coordinating or dispatching experience a plus.
• Strong organization and prioritization under pressure.
• Clear, confident communication with customers and the team.
• Must pass a background screening.

Responsibilities

• Scheduling service and installation appointments for customers.
• Dispatching technicians strategically by location and skillset.
• Keeping customers informed with clear expectations before arrival.
• Liaising with field managers and the Customer Experience Manager on job details.
• Tracking department metrics and owning results.
• Encouraging a growth mindset across the team.

Skills

Customer service

Dispatching

Organization

Communication

Team collaboration

Tools

ServiceTitan

Job description

Handyside Plumbing, HVAC & Electrical is hiring a Job Coordinator to connect customers with technicians, schedule service and installations, and ensure the right tech arrives at the right home on time, every time. The role is central to keeping customers happy and our field team productive.

You will dispatch strategically by location and skill, keep customers informed with clear expectations, and collaborate with field managers and the Customer Experience Manager to optimize workflows and