Plumbing Operations & Projects Leader: Drive Growth

Opportunity Interactive; Chandler (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Base salary 110k–150k

Performance bonuses

Monday–Friday schedule

Leadership role

Job summary

Opportunity Interactive is seeking a Plumbing Operations and Project Manager to connect our field technicians with scheduling, project planning, customer expectations, financial performance, and administrative follow-through.

You will oversee active jobs, support technicians on complex issues, help with proposals, and supervise key office staff to ensure accurate, timely administration.

Qualifications

• Professional plumbing experience required.
• Plumbing or construction project management experience.
• Experience leading technicians or managing a service department.
• Ability to provide credible technical support on complex plumbing jobs.
• Experience preparing estimates, quotes, proposals, or project scopes.
• Familiarity with job costing, labor tracking, material costs, and profitability.
• Experience conducting employee reviews and addressing performance concerns.
• Strong administrative, organizational, and communication skills.
• Ability to balance urgent operational needs with long-term priorities.
• ServiceTitan or similar software experience preferred.

Responsibilities

• Track active plumbing jobs and projects and maintain an accurate status on each.
• Coordinate project timelines, labor, materials, customer communication, and next steps.
• Assist with quotes, proposals, scopes of work, and pricing for small and large projects.
• Identify scheduling, staffing, material, or profitability issues before they create delays.
• Review callbacks, customer feedback, quality concerns, and productivity.
• Reinforce department standards and address performance issues.
• Support interviewing, onboarding, training, and employee development.
• Supervise the plumbing dispatcher and department assistant.
• Monitor open estimates, unscheduled work, pending materials, and incomplete documentation.
• Review labor, materials, margins, invoices, timecards, and job records.
• Prepare technician pay sheets and verify applicable incentives.
• Maintain accurate information within ServiceTitan or a similar system.
• Report on workload, staffing, revenue, profitability, and operational concerns.
• Improve processes and communication between the office and field.

Skills

Plumbing

Project management

Leadership

Estimating

Job costing

Labor tracking

Employee reviews

Communication

Scheduling

ServiceTitan experience

Tools

ServiceTitan

Job description

Opportunity Interactive is seeking a Plumbing Operations and Project Manager to connect our field technicians with scheduling, project planning, customer expectations, financial performance, and administrative follow-through.

You will oversee active jobs, support technicians on complex issues, help with proposals, and supervise key office staff to ensure accurate, timely administration.