Plumbing Operations Manager

All Year Cooling; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay with incentives

Lead high-performing team

Career growth opportunities

Supportive leadership

Job summary

All Year Cooling in Town of Florida, NY is seeking an experienced Plumbing Operations Manager to lead and grow our plumbing division. This role focuses on managing daily operations, supporting technicians, and driving performance, revenue growth, and customer satisfaction.

You will supervise service plumbers, monitor key metrics, coordinate scheduling and dispatch, ensure safety and code compliance, and contribute to hiring and ongoing training to build a high‑performing team.

Qualifications

• Experience leading plumbing operations or service teams.
• Strong communication and problem-solving skills.
• Ability to analyze performance data and drive results.
• Knowledge of residential plumbing systems and service practices.
• Driver's license and clean record preferred.

Responsibilities

• Oversee daily plumbing operations ensuring quality and efficiency.
• Coach and develop service plumbers and support staff.
• Monitor revenue, job completion, and customer satisfaction metrics.
• Coordinate scheduling and dispatch to maximize productivity.
• Review estimates and completed jobs for profitability.
• Ensure safety compliance and proper inventory management.

Skills

Leadership & people management

Strong communication

Data-driven decision making

Residential plumbing knowledge

Experience with ServiceTitan

Tools

ServiceTitan

Job description

All Year Cooling

All Year Cooling is looking for an experienced Plumbing Operations Manager to lead and grow our plumbing division. This role focuses on managing daily operations, supporting technicians, and driving overall performance, revenue growth, and customer satisfaction.

All Year Cooling

All Year Cooling is looking for an experienced Plumbing Operations Manager to lead and grow our plumbing division. This role focuses on managing daily operations, supporting technicians, and driving overall performance, revenue growth, and customer satisfaction.

Responsibilities

• Oversee daily plumbing operations ensuring efficiency and high-quality service delivery
• Lead coach and develop service plumbers and support staff
• Monitor performance metrics including revenue job completion rates and customer satisfaction
• Coordinate scheduling and dispatch to maximize technician productivity
• Ensure compliance with safety standards company policies and local plumbing codes
• Support hiring onboarding and ongoing training of team members
• Handle escalated customer issues and ensure timely resolution
• Review estimates proposals and completed jobs for accuracy and profitability
• Maintain inventory control and proper use of tools equipment and materials

Qualifications

• Experience in plumbing operations service management or a similar leadership role
• Strong knowledge of residential plumbing systems and service practices
• Proven leadership and team development experience
• Excellent communication organization and problem-solving skills
• Ability to analyze performance data and drive results
• Experience with ServiceTitan is a plus but not required
• Valid driver's license and clean driving record

What We Offer

• Competitive pay with performance-based incentives
• Opportunity to lead and grow a high-performing team
• Supportive work environment and leadership team
• Career growth opportunities within a growing organization