HVAC & Plumbing General Manager — Operations & Growth

KLA Industries, Inc.; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

401(k) 4% Match

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

KLA Industries is seeking a General Manager in Los Angeles to own the division’s operational and financial success. You will oversee the full lifecycle of the plumbing department—from field technicians and dispatch to P&L management, safety compliance, and business growth.

We’re looking for leaders who can motivate tradespeople, streamline field workflows, and drive profitability. California experience, strong communication, and a background in HVAC/construction are essential for this role.

Qualifications

• Three to five years of experience managing projects in construction or related fields.
• Extensive knowledge and work experience in HVAC and general construction.
• California Driver License with clean DMV record.
• Excellent written and verbal communication, strong organizational skills.
• Flexible schedule with overtime and weekend availability.

Responsibilities

• P&L ownership: manage division budget, track costs, and implement pricing to hit gross margins.
• Team leadership: recruit, train and mentor plumbers, apprentices, and office staff.
• Operational excellence: oversee dispatching, scheduling, and job workflows for efficiency.
• Business growth: develop sales strategies to expand maintenance contracts and market share.
• Customer relations: handle escalations and protect the brand reputation.

Skills

P&L management

Leadership & team management

HVAC & general construction knowledge

Project management

Communication skills

Driver license

Scheduling & dispatch experience

Education

Bachelor’s degree in construction science or related fields

Equivalent certification with experience

Tools

Microsoft Office

Excel

Job description

General Manager to lead our HVAC/plumbing division, optimize our daily operations, and scale our revenue to the next level.

Position Overview

As the General Manager, you will take full ownership of the division’s operational and financial success. You will manage the full lifecycle of our plumbing department—from field technicians and dispatch to P&L management, safety compliance, and business growth. If you are an experienced leader who knows how to motivate tradespeople, streamline field workflows, and drive profitability, we want you on our team.

Key Responsibilities

• P&L Ownership: Manage the division's budget, track labor and material costs, and implement strategic pricing models to consistently hit gross profit margin targets.
• Team Leadership: Recruit, train, and mentor licensed plumbers, apprentices, and office staff. Foster a culture of accountability, safety, and excellent craftsmanship.
• Operational Excellence: Oversee daily dispatching, scheduling, and job workflows to maximize technician efficiency and minimize call-back rates.
• Business Growth: Develop and execute sales strategies to expand our commercial maintenance contracts, residential membership plans, and overall market share.
• Customer Relations: Act as the final point of escalation for customer inquiries and project disputes, ensuring an exceptional brand reputation.

What We Are Looking For

• Skills and Qualifications:

  · Three to five years of experience in managing projects in construction; or bachelor’s degree in construction science or related fields; or an equivalent certification combined with experience, and education preferred.

  · Extensive knowledge and work experience in the trade of HVAC and general construction.

  · California Driver License, with clean DMV record

  · Excellent communication skills, both written and verbal

  · Strong organizational and administrative skills

  · Strong and solid typing skills, and a proficiency with Microsoft Office and Excel Software programs

  · Ability to work in a team environment

  · Uses independent judgment and discretion in prioritizing and managing situations

  · Must be willing to work a flexible schedule, overtime and weekends as required

  · Familiarity with computers and software programs for job costing, scheduling, and estimating

  · Ability to be flexible, decisive, and work effectively under pressure and in a fast-paced environment

  · Coordinate several major activities at once, while analyzing and resolving specific problems

  · Establish and maintain good working relationships with many different people inside and outside of the company

• Licensing: A valid [Journeyman / Master Plumber] license is a major plus, but a strong business background in the trades will be heavily considered.
• Requirements: Must pass a background check, drug screen, and possess a clean driving record.

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance