Operations Manager, Plumbing

Haley Mechanical; Dexter (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Haley Mechanical is seeking a Plumbing Operations Manager to lead and grow the Plumbing department in the Ann Arbor market. This on-site role focuses on building high-performing teams, scalable processes, and exceptional customer experience.

You will drive department growth, manage field operations, and monitor KPIs to optimize revenue and client satisfaction. A strong leadership background in home services or related fields is valued, with service-management platform experience a plus.

Qualifications

• 3+ years of leadership in field service or similar operations.
• Proven ability to drive accountability and results.
• Experience recruiting, developing, and retaining field teams.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, onboarding, and developing top plumbing talent.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.

Skills

Leadership

Team development

Operations management

KPI tracking

Tools

ServiceTitan

Job description

Overview

Passionate about people & process? Due to a recent promotion within the organization, we're looking for a Plumbing Operations Manager to lead and grow our Plumbing department in the Ann Arbor market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams, developing people, and creating scalable processes that support long-term growth. While plumbing knowledge is ideal, we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience, accountability, operational excellence, and team development are critical to success.

Key Responsibilities:

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
• Build a high-performing culture centered around accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

What You Bring:

• 3+ years of leadership experience within plumbing, HVAC, electrical, construction, field service, or similar operational environments.
• Home services experience preferred, but not required.
• Proven success leading teams, driving accountability, and delivering measurable business results.
• Experience recruiting, developing, and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication, coaching, and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Ann Arbor market.

What's In It For You:

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
• A unique opportunity to build, develop, and shape the future of a growing Plumbing department.
• Career advancement opportunities within a growing organization that values internal promotion.
• The ability to make a direct impact on the growth, performance, and long-term success of the business.
• A collaborative leadership team committed to supporting your success.

If you're a leader who enjoys building teams, developing people, improving operations, and driving growth, we'd love to hear from you.

We are proud to be an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.

Posted Min Pay Rate

USD $80,000.00/Yr.

Posted Max Pay Rate

USD $110,000.00/Yr.