Plumbing Operations GM: Lead Team, Grow Revenue

Trueline; Omaha (NE); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

HSA with company contribution

Company vehicle

PTO

Company stock match program

Job summary

Trueline in Omaha is seeking a General Manager - Plumbing Operations to lead a ~25-person crew, owning revenue, margins, and service quality while driving scalable systems and accountability. The role requires hands-on leadership, strategic oversight, and a strong customer relationship focus.

You will shape culture, manage field operations, and partner with finance/HR/marketing to grow recurring service revenue and profits in a developing operation.

Qualifications

• Strong plumbing industry experience or highly transferable service-trades operating experience.

Responsibilities

• Lead day-to-day performance of an approximately 25-person plumbing operation.
• Own revenue, gross margin, labor productivity, job profitability, customer retention, and EBITDA performance.
• Manage service plumbing, small projects, excavation, water-line work, and related operations.
• Establish clear expectations and accountability across field and leadership teams.
• Coach frontline leaders and address underperformance directly.
• Improve employee engagement, communication, and operating discipline.
• Oversee scheduling, resource allocation, field productivity, and service execution.
• Review larger jobs, estimates, pricing, and project selection.
• Help grow recurring service revenue and improve the quality of work pursued.
• Maintain and strengthen relationships with key customers.
• Identify new revenue opportunities and support sales growth.
• Improve estimating discipline and margin protection.
• Manage through KPIs, operational scorecards, financial reporting, and productivity metrics.
• Partner with centralized finance, HR, marketing, and shared-services resources.
• Build stronger systems and processes in an operation that is still developing.
• Make independent decisions and solve problems without escalating every issue.
• Help shape the company's culture, standards, and future growth.
• Build a more scalable operating model as the business matures.

Skills

Plumbing experience

P&L mindset

Estimating capability

Leadership

Customer leadership

KPIs and metrics

Independent decision-making

Entrepreneurial mindset

Field leadership

Revenue growth

Job description

Trueline in Omaha is seeking a General Manager - Plumbing Operations to lead a ~25-person crew, owning revenue, margins, and service quality while driving scalable systems and accountability. The role requires hands-on leadership, strategic oversight, and a strong customer relationship focus.

You will shape culture, manage field operations, and partner with finance/HR/marketing to grow recurring service revenue and profits in a developing operation.