Duluth Plumbing Operations Leader

Apex Service Partners; Hibbing (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Apex Service Partners in the Duluth market is seeking a Plumbing Operations Manager to lead and grow the Plumbing department. This hands-on leader will build high-performing teams, develop people, and create scalable processes that support long-term growth.

You will drive operational excellence by focusing on accountability, safety, and customer experience, while partnering with sales, dispatch, and leadership to align execution with business goals across the field.

Qualifications

• 3+ years of leadership experience in plumbing or related field service.
• Experience recruiting, developing, and retaining field teams.
• Proven ability to drive KPI improvements and revenue growth.
• Excellent communication, coaching, and team-building skills.
• Experience with field service platforms like ServiceTitan is a plus.
• Ability to work on-site in the Duluth market.

Responsibilities

• Lead and develop plumbing professionals to meet performance goals.
• Recruit, hire, onboard, and develop top plumbing talent.
• Build a culture focused on accountability, quality, safety, and customer experience.
• Own daily field operations and set priorities.
• Monitor KPIs to improve revenue, productivity, and customer satisfaction.
• Collaborate with leadership, sales, dispatch, and support teams.
• Ensure quality workmanship and efficient material usage.
• Conduct ride-alongs and site visits to support technician growth.
• Manage customer escalations and service concerns promptly.
• Drive safety, compliance, and company standards.
• Develop scalable systems and processes for growth.

Skills

Leadership

Team development

Operational leadership

KPI management

Communication

Field service management

ServiceTitan familiarity

Tools

ServiceTitan

Job description

Apex Service Partners in the Duluth market is seeking a Plumbing Operations Manager to lead and grow the Plumbing department. This hands-on leader will build high-performing teams, develop people, and create scalable processes that support long-term growth.

You will drive operational excellence by focusing on accountability, safety, and customer experience, while partnering with sales, dispatch, and leadership to align execution with business goals across the field.