General Manager - Plumbing

Trueline; Omaha (NE); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

HSA with company contribution

Company vehicle

PTO

Company stock match program

Job summary

Trueline in Omaha is seeking a General Manager - Plumbing Operations to lead a ~25-person crew, owning revenue, margins, and service quality while driving scalable systems and accountability. The role requires hands-on leadership, strategic oversight, and a strong customer relationship focus.

You will shape culture, manage field operations, and partner with finance/HR/marketing to grow recurring service revenue and profits in a developing operation.

Qualifications

• Strong plumbing industry experience or highly transferable service-trades operating experience.

Responsibilities

• Lead day-to-day performance of an approximately 25-person plumbing operation.
• Own revenue, gross margin, labor productivity, job profitability, customer retention, and EBITDA performance.
• Manage service plumbing, small projects, excavation, water-line work, and related operations.
• Establish clear expectations and accountability across field and leadership teams.
• Coach frontline leaders and address underperformance directly.
• Improve employee engagement, communication, and operating discipline.
• Oversee scheduling, resource allocation, field productivity, and service execution.
• Review larger jobs, estimates, pricing, and project selection.
• Help grow recurring service revenue and improve the quality of work pursued.
• Maintain and strengthen relationships with key customers.
• Identify new revenue opportunities and support sales growth.
• Improve estimating discipline and margin protection.
• Manage through KPIs, operational scorecards, financial reporting, and productivity metrics.
• Partner with centralized finance, HR, marketing, and shared-services resources.
• Build stronger systems and processes in an operation that is still developing.
• Make independent decisions and solve problems without escalating every issue.
• Help shape the company's culture, standards, and future growth.
• Build a more scalable operating model as the business matures.

Skills

Plumbing experience

P&L mindset

Estimating capability

Leadership

Customer leadership

KPIs and metrics

Independent decision-making

Entrepreneurial mindset

Field leadership

Revenue growth

Job description

Truline's, a well-backed Omaha-area plumbing company serving residential and commercial customers, is seeking a General Manager - Plumbing Operations to lead the business. This is a true operating-company leadership role for someone who can take ownership of people, revenue, margin, service performance, customer relationships, and culture while building stronger systems and accountability across the organization.

What You'll Do as the General Manager - Plumbing Operations:

• Lead the day-to-day performance of an approximately 25-person plumbing operation
• Own revenue, gross margin, labor productivity, job profitability, customer retention, and EBITDA performance
• Manage service plumbing, small projects, excavation, water-line work, and related operations
• Establish clear expectations and accountability across field and leadership teams
• Coach frontline leaders and address underperformance directly
• Improve employee engagement, communication, and operating discipline
• Oversee scheduling, resource allocation, field productivity, and service execution
• Review larger jobs, estimates, pricing, and project selection
• Help grow recurring service revenue and improve the quality of work pursued
• Maintain and strengthen relationships with key customers
• Identify new revenue opportunities and support sales growth
• Improve estimating discipline and margin protection
• Manage through KPIs, operational scorecards, financial reporting, and productivity metrics
• Partner with centralized finance, HR, marketing, and shared-services resources
• Build stronger systems and processes in an operation that is still developing
• Make independent decisions and solve problems without escalating every issue
• Help shape the company's culture, standards, and future growth
• Build a more scalable operating model as the business matures

Must-Haves as the General Manager - Plumbing Operations:

• Strong plumbing industry experience or highly transferable service-trades operating experience
• Significant leadership or management experience
• Experience managing field employees
• Strong understanding of service plumbing or closely related field-service operations
• P&L and operational mindset
• Strong understanding of gross margin and job profitability
• Estimating capability
• Customer-facing and commercial leadership experience
• Experience generating or growing revenue
• Comfort managing through KPIs, data, and financial metrics
• Strong leadership presence
• Ability to hold people accountable
• Independent decision-making ability
• Entrepreneurial mindset
• Strong problem-solving skills
• Ability to operate effectively in an environment that still needs systems and process improvement
• Comfort taking full ownership of business results

Nice-to-Haves as the General Manager - Plumbing Operations:

• Prior General Manager experience in plumbing or home services
• Branch Manager experience
• Plumbing Operations Manager experience
• Director-level service operations experience
• Strong residential service plumbing experience
• Strong commercial service plumbing experience
• Excavation or utility experience
• Water-line replacement experience
• Sewer experience
• Master Plumber license
• Omaha Master Plumber license
• Experience leading approximately 20-50 employees
• Experience improving underperforming operations
• Experience building service revenue
• Experience with recurring-revenue strategies
• Experience managing EBITDA
• Experience working in a multi-location or private-equity-backed service business
• Experience integrating or professionalizing an acquired company

We Offer:

• Target base salary of approximately $120,000-$150,000
• Performance-based upside tied to business results
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• HSA with company contribution
• Company vehicle
• PTO
• Company stock match program
• Significant operating autonomy
• Centralized accounting, AP/AR, financial reporting, HR, and marketing support
• Strategic support from an established parent organization
• Opportunity to run a local operating company without taking on every administrative burden of ownership
• Potential long-term path into multi-location or platform leadership
• Possible future COO-level growth opportunity as the broader skilled-trades platform expands
• Potential ownership-like upside through performance incentives

Trueline is a unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.