Plumbing & Hvac Sales And Service Representative

Hajoca Corporation in; York (York County); On-site; USD 45,000 - 65,000; Full time

Job summary

Hajoca Corporation in York, PA is seeking a Plumbing & HVAC Sales and Service Representative who thrives on building relationships with customers, closing sales, and delivering excellent service. You will process orders, assist customers, and grow sales with existing accounts.

The ideal candidate has at least one year in customer service or sales, knowledge of the products sold in the Profit Center, and proficiency with Microsoft Office. Strong communication and problem-solving skills are a plus.

Qualifications

• At least 1 year in customer service or sales.
• Knowledge of the products sold in the Profit Center.
• Strong communication and problem-solving skills.

Responsibilities

• Meet or exceed sales targets set by your manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Process sales orders and bids generated through phone and in-person sales.
• Assist customers who pick up orders at the Profit Center.
• Grow sales with existing customers and become their trusted advisor.
• Generate leads that develop into new customers.
• Identify opportunities for value-added services and articulate solutions.
• Address pricing deductions and material returns per company policy; ensure resolution.

Skills

Customer service

Sales

Relationship building

Tools

Microsoft Office

Job description

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we’d like you to join our team as a Plumbing & HVAC Sales and Service Representative.

About the Role:

• Meet or exceed the sales targets established by your manager.
• Work with your Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
• Support Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• Minimum 1 year experience in customer service or sales; contractor sales preferred
• Knowledge of products sold in the Profit Center

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
• Possess outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.