Inside Parts Sales Representative

Bluegrass Hydronics & Pump; Lexington (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Bluegrass Hydronics & Pump in Lexington, KY is seeking an Inside Parts Sales Representative to serve customers, contractors, and our internal sales team. You will quote, process, and track HVAC and hydronic parts orders with accuracy and speed.

The role emphasizes strong communication, attention to detail, and a commitment to customer satisfaction. You may lift up to 70 lbs, learn forklift operation, and work with manufacturers when needed; training is provided for HVAC parts knowledge.

Qualifications

• Strong PC skills with proficiency in Microsoft Office (especially Excel).
• Excellent organizational and communication skills.

Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.
• Accurately quote, process, and track orders to ensure timely and correct fulfillment.
• Collaborate with sales engineers and parts management to support projects and customer needs.
• Research product information and work directly with manufacturers when needed.
• Troubleshoot order issues and resolve customer inquiries with professionalism.
• Stay current on industry updates, product changes, and software tools.
• Safely handle parts and equipment, including forklift operation and material movement.

Skills

Excel

Communication

Organizational skills

Team player

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

The Opportunity

We are seeking an Inside Parts Sales Representative to join our Parts Department team. In this role, you’ll serve as the go-to resource for customers, contractors, and our internal sales team, ensuring their HVAC and hydronic parts needs are met with accuracy, efficiency, and excellent service. This is a position where attention to detail, strong communication skills, and a commitment to customer satisfaction will set you apart.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.
• Accurately quote, process, and track orders to ensure timely and correct fulfillment.
• Collaborate with sales engineers and parts management to support projects and customer needs.
• Research product information and work directly with manufacturers when needed.
• Troubleshoot order issues and resolve customer inquiries with professionalism.
• Stay current on industry updates, product changes, and software tools.
• Safely handle parts and equipment, including forklift operation and material movement.

Requirements

• Strong PC skills with proficiency in Microsoft Office (especially Excel).
• High School Diploma (or equivalent).
• HVAC parts/equipment knowledge is a plus, but not required—we’ll train the right person.
• Excellent organizational and communication skills.
• Ability to lift up to 70 lbs. and maneuver heavier items safely with assistance.
• Forklift operation skills (or willingness to learn).
• A team player who can also work independently to meet goals and deadlines.
• Commitment to a safe, customer-focused work environment.

Job Qualifications

• Strong PC skills with proficiency in Microsoft Office (especially Excel).
• High School Diploma (or equivalent).
• HVAC parts/equipment knowledge is a plus, but not required—we’ll train the right person.
• Excellent organizational and communication skills.
• Ability to lift up to 70 lbs. and maneuver heavier items safely with assistance.
• Forklift operation skills (or willingness to learn).
• A team player who can also work independently to meet goals and deadlines.
• Commitment to a safe, customer-focused work environment.