Plumbing Field Supervisor

Coulter Services; Rock Hill (SC); On-site; USD 65,000 - 95,000; Full time

Job summary

Coulter Services is seeking a Plumbing Service Lead in Rock Hill, SC to oversee field operations and support service technicians. The role emphasizes daily execution, high-quality work, safety conformity, and proactive customer issue resolution.

You will partner with dispatch to route jobs, mentor technicians, and drive sales-oriented training to improve customer outcomes and service reliability.

Qualifications

• Strong plumbing troubleshooting and repair expertise.
• Ability to lead technicians and ensure consistent quality.
• Knowledge of jobsite safety and best practices.
• Customer-focused problem solving and communication.
• Comfort with training, coaching, and supporting sales initiatives.

Responsibilities

• Lead and assist plumbing technicians in the field.
• Monitor work quality and inspect completed jobs.
• Ensure compliance with safety procedures.
• Support scheduling and dispatch coordination.
• Provide technical guidance and mentor the team.
• Deliver sales and service training to strengthen customer outcomes.
• Address and resolve customer issues promptly and professionally.
• Promote efficient, reliable service delivery.

Skills

Plumbing troubleshooting

Leadership

Safety procedures

Customer communication

Training & coaching

Job description

Plumbing Service Lead

to oversee field plumbing operations and support service technicians. Responsible for daily execution, ensuring high-quality work, maintaining safety standards, and resolving customer concerns. Partners with the dispatch workflow to help route jobs and support team productivity.

Key Responsibilities

• Lead and assist plumbing technicians in the field
• Monitor work quality and inspect completed jobs
• Ensure compliance with safety procedures
• Support scheduling and dispatch coordination
• Provide technical guidance and mentor the team
• Deliver sales and service training to strengthen customer outcomes
• Address and resolve customer issues promptly and professionally
• Promote efficient, reliable service delivery

Qualifications & Skills

• Strong plumbing troubleshooting and repair expertise
• Ability to lead technicians and ensure consistent quality
• Knowledge of jobsite safety and best practices
• Customer-focused problem solving and communication
• Comfort with training, coaching, and supporting sales initiatives