Plumbing Supervisor

American Residential Services LLC.; Sacramento (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

American Residential Services LLC is seeking a Plumbing Supervisor in Sacramento to oversee field technicians, coordinate daily work schedules, and ensure installations, repairs, and maintenance meet safety standards and local codes.

You will provide technical guidance, support field teams with problem-solving on complex plumbing and MEP issues, monitor customer satisfaction, and help track performance metrics and training to improve service delivery.

Qualifications

• Strong supervisory skills with team leadership, scheduling, and coaching.
• Proficiency in plumbing systems, installation, diagnostics, and repair in residential and light commercial settings.
• Experience with Mechanical, Electrical, and Plumbing (MEP) coordination and knowledge of building codes and safety standards.
• Commitment to customer satisfaction and strong customer service in field environments.
• Ability to read and interpret technical drawings, specifications, and work orders.
• Strong organizational and time-management skills to manage multiple jobs and priorities.
• Excellent verbal and written communication with customers, technicians, and office staff.
• Comfort with using digital tools for dispatching, documentation, and reporting.
• Valid driver’s license and acceptable driving record.
• Plumbing licenses or certifications strongly preferred.

Responsibilities

• Oversee plumbing technicians, coordinate daily work schedules, and ensure jobs are completed safely and to code.
• Provide technical guidance and support field teams with problem-solving on complex plumbing and MEP issues.
• Monitor customer satisfaction and respond to escalated service concerns.
• Communicate clearly between technicians, customers, and office staff.
• Track performance metrics, assist with training, and contribute to process improvement.

Skills

Strong supervisory skills

Proficiency in plumbing systems

MEP coordination

Customer service mindset

Read and interpret drawings

Time-management

Verbal and written communication

Digital dispatching tools

Valid driver's license

Education

Plumbing license / certification

Job description

Company Description

American Residential Services (ARS®/Rescue Rooter®) is one of the nation’s largest providers of heating, air conditioning, indoor air quality, plumbing, drain cleaning, electrical, and sewer services for residential and light commercial customers. Headquartered in Memphis, Tennessee, the company operates across 24 states and Washington, DC through a network of company-owned locations. ARS/Rescue Rooter is recognized for reliable service, skilled professionals, and consistent standards supported by its Exceptional Service Guarantee. Team members receive ongoing training and background screening to help ensure safe, high-quality service and strong customer care. The company continues to grow through partnerships with leading home service providers and suppliers, while supporting communities through programs such as ARS Cares and charitable initiatives with organizations like St. Jude Children’s Research Hospital.

Role Description

The Plumbing Supervisor is a full-time. This role oversees plumbing technicians, coordinates daily work schedules, and ensures jobs are completed safely, efficiently, and in accordance with company standards and local codes. Day-to-day responsibilities include supervising installations, repairs, and maintenance, providing technical guidance, and supporting field teams with problem-solving on complex plumbing and MEP issues. The Plumbing Supervisor monitors customer satisfaction, responds to escalated service concerns, and ensures clear communication between technicians, customers, and office staff. Additional duties include tracking performance metrics, assisting with training, supporting quality control, and contributing to continuous improvement of processes and service delivery.

Qualifications

• Strong supervisory skills, including team leadership, scheduling, performance feedback, and coaching.
• Proficiency in plumbing systems, installation, diagnostics, and repair in residential and light commercial settings.
• Experience with Mechanical, Electrical, and Plumbing (MEP) coordination and understanding of relevant building codes and safety standards.
• Commitment to customer satisfaction and demonstrated customer service skills in high-volume, field-based environments.
• Previous experience in a plumbing foreperson, lead technician, or supervisory role within the trades.
• Ability to read and interpret technical drawings, specifications, and work orders.
• Strong organizational and time-management skills, with the ability to manage multiple jobs and priorities.
• Effective verbal and written communication skills for interacting with customers, technicians, and office staff.
• Comfort with using digital tools for dispatching, documentation, and reporting.
• Valid driver’s license and acceptable driving record, consistent with company and regulatory requirements.
• Relevant trade certifications or licenses in plumbing (state or local) are strongly preferred.