Plumbing Dispatcher: Fast-Paced Home Services Hub

Bee's Plumbing and Heating; Seattle (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Company culture

Job summary

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to act as the central communication hub among customers, field technicians, and various departments. The role focuses on scheduling, real-time adjustments, and prompt issue resolution to ensure homeowner satisfaction.

The position requires 2+ years in dispatching, strong communication, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• 2+ years of dispatching experience.
• Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching experience

Call center experience

Communication skills

Problem-solving

Multitasking

Service Titan familiarity

Tools

Service Titan

Job description

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to act as the central communication hub among customers, field technicians, and various departments. The role focuses on scheduling, real-time adjustments, and prompt issue resolution to ensure homeowner satisfaction.

The position requires 2+ years in dispatching, strong communication, and the ability to manage multiple tasks in a fast-paced setting.