Real-Time Home Services Dispatcher

Bee's Plumbing and Heating; Renton (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Training and development

Company culture

Job summary

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to serve as the central hub between customers, field technicians, and internal teams in a fast-paced environment.

Responsibilities include coordinating service requests, communicating with field staff, and adjusting schedules in real time to ensure timely service and customer satisfaction. Prior dispatch or service industry experience is ideal.

Qualifications

• 2+ years of dispatching experience; call center experience preferred or highly valued.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software; Service Titan experience is a plus.

Responsibilities

• Coordinating service requests: efficiently schedule and dispatch service calls to field technicians.
• Communication point: act as the main point of contact for field teams, customers, and management.
• Problem-solving: address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and adjust schedules: monitor schedules closely and make real-time adjustments to optimize operations.
• Record-keeping: maintain accurate records of service requests, schedules, and incidents via Service Titan.
• Emergency response: coordinate emergency response efforts when necessary.
• Resource allocation: ensure efficient allocation of resources to meet operational demands.
• Collaboration: work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching experience

Call center experience

Customer service

Multi-tasking

Communication skills

Service Titan

Tools

Service Titan

Job description

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to serve as the central hub between customers, field technicians, and internal teams in a fast-paced environment.

Responsibilities include coordinating service requests, communicating with field staff, and adjusting schedules in real time to ensure timely service and customer satisfaction. Prior dispatch or service industry experience is ideal.