Plumbing Dispatcher

Beyer Plumbing Co.; Schertz (TX); On-site; Full time

Job summary

An established industry player is seeking a Plumbing Dispatcher to enhance their operations. In this vital role, you'll coordinate service calls, ensuring technicians are dispatched efficiently while maintaining excellent communication with customers. The company prides itself on a supportive work environment, offering comprehensive benefits and opportunities for growth. Join a dedicated team that values integrity and teamwork, and enjoy a fun atmosphere with regular events and performance bonuses. If you're looking for a rewarding career in a family-oriented company, this position is perfect for you.

Benefits

Medical insurance (100% employer covered)

Dental insurance

Vision insurance

Cancer insurance

Long-term disability

Short-term disability

Company paid life insurance

3 Weeks PTO

401k with company contributions

Career advancement opportunities

Qualifications

• Minimum of 2 years dispatch experience required.
• Strong customer service and phone handling skills are essential.

Responsibilities

• Schedule service calls and dispatch technicians efficiently.
• Maintain communication with technicians and customers for smooth service.

Skills

Customer service

Verbal communication

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Service Titan

Job description

Here at Beyer Plumbing Co., we don't just provide plumbing solutions; we create a supportive and rewarding work environment where our team lives by our six core values:

• Honor God - We embody our faith
• Integrity - We stand by our word
• Relationships - We genuinely care about people
• Teamwork - We thrive through collaboration
• Respect - We deeply value every individual
• Honesty - We are champions of the truth

Our commitment to our employees goes beyond the immediate benefits. We are incredibly proud of our strong tradition of retaining dedicated, long-term team members who have grown and thrived within our organization. When you join our team, you become part of a family of professionals who have chosen to make Beyer Plumbing Co. their home for years, thanks to our supportive environment, growth opportunities, and a culture that truly values each individual.

Why work with us?

• Fun, friendly environment! We work hard and enjoy team camaraderie in our open, collaborative office.
• Comprehensive benefits package to support you and your family.
• Annual events like our summer BBQ, Spurs night, and Christmas party to celebrate team wins.
• Continuing education reimbursement to help you grow.
• Performance-based bonuses awarded twice a year as well as monthly spiff opportunities!

Pay Range: starting at $26/hour

Hours: Monday - Friday 7:30am-4:30pm (one week on call per month)

What we offer:

• Medical (employer covers 100% for the employee)
• Dental
• Vision
• Cancer insurance
• Long-term and short-term disability
• Company paid life insurance at $25,000!
• 3 Weeks of PTO accrued on day one and usable after 90 days
• 6 Paid Holidays
• 401k with company contributions
• Company Phone
• Career advancement opportunities

The Plumbing Dispatcher plays a critical role in organizing service calls and efficiently dispatching technicians to meet customer needs.

Responsibilities

• Communicate with customers to schedule service calls.
• Effectively dispatch technicians based on zone, skillset, and availability.
• Answer incoming calls and adjust the technician schedule in real-time.
• Track and log technician hours and job progress.
• Use plumbing knowledge to accurately estimate job durations.
• Maintain constant communication with techs and customers for smooth service delivery.
• Manage the dispatch board and ensure efficient job flow.
• Support plumbers with purchase orders as needed.
• Assist with customer service calls and various administrative tasks.

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years dispatch experience
• Customer service and phone handling experience
• Knowledge of Microsoft Office
• Service Titan experience
• Excellent verbal communication & multitasking skills
• Detail-oriented and strong organizational skills
• Familiarity with San Antonio and surrounding areas
• Plumbing industry knowledge is a plus