Dispatcher - Customer Support Rep

Pernell, Inc.; Smithfield (NC); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid vacation

Paid holidays

Professional development

Descripción de la vacante

Call Pernell, Inc. in Smithfield, NC is seeking a full-time Dispatcher - Customer Support Rep to dispatch HVAC technicians, maintain precise records, and deliver outstanding customer service.

You will coordinate service appointments, guide techs with job details, assist with price quotes when needed, and follow up with customers to ensure satisfaction and repeat business.

Formación

• Excellent communication and interpersonal skills.
• Organizational and problem-solving skills.
• Proficiency with scheduling software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent.
• 1-3 years of dispatching experience.

Responsabilidades

• Scheduling and Dispatch: set up service and maintenance appointments, adjust schedules, and dispatch technicians.
• Technician Support: provide ongoing support and assist with job details and pricing as needed.
• Customer Communication: answer questions, provide service information, and follow up after appointments.
• Record Keeping: maintain accurate job records and enter data into scheduling software.

Conocimientos

Excellent communication

Organizational skills

Scheduling software

Multitasking

Time management

Dispatching experience

Educación

High school diploma or equivalent

Herramientas

Scheduling software

Descripción del empleo

If you're skilled with managing your time, coordinating the activities of multiple people, and communicating with customers and coworkers alike, then you could be the full-time Dispatcher - Customer Support Rep we need at Call Pernell, Inc.! We're hiring a dedicated person to support our HVAC techs from our Smithfield, NC office.

You earn a competitive salary that reflects your skills and experience, and enjoy great benefits and perks such as:

• Opportunities for professional development and growth within the company
• 50% company-paid health insurance
• Paid vacation after 1 year
• Paid holidays after 90 days

YOUR DAY

As our Dispatcher - Customer Support Rep, you're responsible for efficiently dispatching HVAC technicians to jobs, maintaining accurate records and documentation, and providing high-quality customer service. Here's a closer look at what you can expect:

• Scheduling and Dispatch: You set up service and maintenance appointments, adjust schedules in case of changes or emergencies, and dispatch technicians to their jobs.
• Technician Support: You provide ongoing support throughout the day by giving techs directions and communicating job details. As needed, you help generate price quotes and contribute to revenue growth.
• Customer Communication: You answer client questions, provide service information and pricing, and address concerns to foster trust in our company. After an appointment, you follow up with the customer to ensure they're satisfied with the work.
• Record Keeping: You fill out paperwork, maintain accurate job records and service call documentation, and enter data into our scheduling software.

REQUIREMENTS

• Excellent communication and interpersonal skills
• Organizational and problem-solving skills
• Proficiency with scheduling software or an ability to learn
• Ability to multitask and manage time effectively in a fast-paced environment
• High school diploma or equivalent
• 1-3 years of dispatching experience

PREFERRED QUALIFICATIONS

• At least one year of experience with customer service or the HVAC industry
• Additional coursework or experience in a related field

OUR MISSION

Call Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world-class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment.

We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers!