Plumbing Dispatch Specialist — Quick, Customer‑Focused

Bee's-Plumbing-and-Heatin; Renton (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to serve as the central hub between customers, field technicians, and internal teams. You will coordinate service requests, communicate across departments, and resolve issues to ensure homes are serviced promptly.

In this role, you will monitor schedules, adjust in real time, and maintain clear records in Service Titan. A fast-paced, customer-centric mindset and strong communication skills are essential for success.

Qualifications

• 2+ years of dispatching experience.
• Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.
• Service Titan experience is a plus.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching experience

Communication

Problem solving

Multi-tasking

Tools

Service Titan

Job description

Bee's Plumbing and Heating is seeking a Dispatcher for the Plumbing department to serve as the central hub between customers, field technicians, and internal teams. You will coordinate service requests, communicate across departments, and resolve issues to ensure homes are serviced promptly.

In this role, you will monitor schedules, adjust in real time, and maintain clear records in Service Titan. A fast-paced, customer-centric mindset and strong communication skills are essential for success.