Dispatcher

Duck Duck Rooter; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Short-Term Disability

Additional Life Insurance

Retirement Plan (401k) with company/RO

PerkSpot employee discounts

Job summary

Duck Duck Rooter Plumbing, Septic and Air Conditioning in Jacksonville, FL, seeks a dispatcher with a customer-service focus. You will answer phones, schedule appointments, and deliver excellent care in a fast-paced team environment.

Ideal candidates have at least 2 years in plumbing/septic customer service and strong communication, problem-solving, and multitasking skills. This full-time role offers a benefits package and growth opportunities within the company.

Qualifications

• Must have strong customer service experience in a plumbing or septic setting.
• Excellent communication skills, both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Answer incoming calls and respond to emails professionally and promptly.
• Make outbound calls to confirm appointments; septic experience is a plus but not required.
• Assist customers with product information, order status, and general inquiries.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction.
• Identify opportunities for process improvements to enhance the customer experience.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Multitasking

Tools

Scheduling software

CRM software

Microsoft Office

Job description

A great place to work.

Duck Duck Rooter Plumbing, Septic and Air Conditioning is a renowned service company based in Jacksonville, Florida. We are looking to hire an enthusiastic, reliable, customer service oriented and detail-oriented plumbing focused Dispatcher. The individual will answer phones, schedule incoming appointments and provide excellent customer care. Must work well with team members in a fast-paced environment.

Essential Functions & Responsibilities:

• Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
• ??Answer incoming calls and respond to customer emails in a professional and timely manner
• ??Preforms out-bound calls to confirm customer appointments - must have experience in the plumbing industry septic experience a plus but not required
• ??Assist customers with product information, order status, and general inquiries
• ??Process orders, returns, and exchanges accurately and efficiently
• ??Maintain customer records and update information as needed |
• ??Collaborate with other departments to ensure customer satisfaction
• ??Identify opportunities for process improvement to enhance the customer experience

Requirements:

• Must have a minimum of 2 years previous experience working for a plumbing or septic company in a customer service role preferred
• ??Excellent verbal and written communication skills
• ??Strong problem-solving abilities and attention to detail
• ??Ability to multitask and prioritize tasks in a fast-paced environment
• ??Proficient in using computer systems and software applications
• ??Ability to work independently as well as part of a team

We invest in the whole you - your health, your family, and your future. When you join us, you're not just getting a job - you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot - an exclusive employee discount program.