Plumbing Dispatch Specialist - 5-Star Service

Eagle-Plumbing-Repairs-and-Drain-Cleaning; Kenner (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Eagle Plumbing Repairs & Drain Cleaning is seeking a highly organized Plumbing Dispatcher to coordinate daily service operations in the Greater New Orleans area. You will act as the communication hub between customers, technicians, and management to optimize scheduling and service delivery.

The role requires strong multitasking, professional communication, and a commitment to five-star service. Join a team focused on reliability, efficiency, and customer satisfaction in a fast-paced office

Qualifications

• High School Diploma or GED.
• Minimum 2 years of customer service experience.
• Previous dispatching experience preferred.
• Strong computer skills.
• Excellent phone etiquette.
• Professional communication skills.
• Ability to multitask under pressure.
• Strong organizational skills.
• Dependable attendance.
• Positive attitude.
• Team player.

Responsibilities

• Answer incoming calls professionally and courteously.
• Schedule plumbing service appointments.
• Obtain accurate customer information and service details.
• Explain service charges and company policies.
• Calm upset customers while maintaining professionalism.
• Follow up with customers after completed service calls.
• Maintain excellent customer satisfaction ratings.
• Dispatch technicians based on skill level, location, and availability.
• Monitor technician routes throughout the day.
• Maximize technician efficiency and reduce drive time.
• Fill cancellations immediately.
• Adjust schedules for emergency calls.
• Keep customers informed of technician arrival times.
• Ensure technicians remain productive throughout the workday.
• Create customer accounts and enter detailed job notes.
• Verify customer contact information and maintain dispatch records.
• Upload photos, invoices, and job documents.
• Process warranties and callback requests.
• File permits and inspection documentation when applicable.
• Schedule estimates promptly.
• Follow up on unsold estimates.
• Track pending jobs.
• Coordinate financing appointments.
• Help maximize daily revenue by filling technician schedules.

Skills

Verbal communication

Phone etiquette

Time management

Problem solving

Conflict resolution

Scheduling

Attention to detail

Data entry accuracy

MS Office

Google Workspace

Multi-tasking

Education

High School Diploma or GED

Tools

ServiceTitan

Housecall Pro

FieldEdge

QuickBooks

Job description

Eagle Plumbing Repairs & Drain Cleaning is seeking a highly organized Plumbing Dispatcher to coordinate daily service operations in the Greater New Orleans area. You will act as the communication hub between customers, technicians, and management to optimize scheduling and service delivery.

The role requires strong multitasking, professional communication, and a commitment to five-star service. Join a team focused on reliability, efficiency, and customer satisfaction in a fast-paced office