Plumbing Dispatch & Customer Service Pro

George's Plumbing; Key West (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

5 paid holidays

PTO

Employee discounts

Paid time off

Free uniforms

Opportunity for advancement

Job summary

George’s Plumbing & Construction in Key West, FL is hiring a Customer Service Representative / Dispatcher. The role involves serving customers, scheduling and dispatching technicians, taking payments, and keeping accurate job records.

It is a full-time position with a Monday–Friday schedule and a pay range of $20–$25 per hour based on experience. The candidate should be reliable, organized, and able to stay calm under pressure while coordinating between customers, office staff, and field

Qualifications

• Reliable, punctual, and dependable.
• Highly organized and detail-oriented.
• Calm and logical under pressure.
• Strong communicator with excellent customer service skills.
• Willing to learn and adapt to technology.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Schedule service calls and dispatch technicians efficiently.
• Take customer payments over the phone.
• Maintain accurate customer and job data in company software.
• Close out all jobs by end of each business day.
• Communicate scheduling information to customers and technicians.

Skills

Tech-savvy

Bilingual English/Spanish

Customer service

Excellent communicator

Organized & detail-oriented

Calm under pressure

Multitasking

Independent worker

Tools

Housecall Pro

Monday.com

Job description

George’s Plumbing & Construction in Key West, FL is hiring a Customer Service Representative / Dispatcher. The role involves serving customers, scheduling and dispatching technicians, taking payments, and keeping accurate job records.

It is a full-time position with a Monday–Friday schedule and a pay range of $20–$25 per hour based on experience. The candidate should be reliable, organized, and able to stay calm under pressure while coordinating between customers, office staff, and field