HVAC & Plumbing Service Dispatcher – Fast-Paced, Detail-Driven

IMCOR - Interstate Mechanical, LLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401k

Paid Time Off

Job summary

IMCOR - Interstate Mechanical, LLC in Phoenix is seeking a highly organized Dispatching Professional to join our HVAC and Plumbing service team. The ideal candidate will coordinate field technicians, manage service calls, and ensure timely, accurate customer updates for commercial accounts.

We value punctuality, attention to detail, and the ability to multitask in a fast-paced environment. The schedule is 7:00 AM–4:00 PM, and a pre-employment drug screen is required.

Qualifications

• Must have experience in Plumbing and HVAC.
• Excellent communication with commercial clients and team members.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Detail-oriented with a focus on timely updates to customers and technicians.
• Able to schedule and coordinate service calls efficiently and professionally.
• Willingness to pass a pre-employment drug screen and start on time.

Responsibilities

• Coordinate with Client Services to manage local and national accounts.
• Communicate with customers daily, providing updates on technician arrival times and parts availability.
• Proactively schedule services for over a week in advance.
• Monitor ongoing projects and relay accurate details to customers and technicians.
• Take incoming calls, set up service work orders, and coordinate service schedules.
• Collaborate with inside sales and operations to maintain an organized schedule and effective communication.

Skills

HVAC knowledge

Plumbing experience

Customer service

Communication skills

Time management

Team collaboration

Job description

IMCOR - Interstate Mechanical, LLC in Phoenix is seeking a highly organized Dispatching Professional to join our HVAC and Plumbing service team. The ideal candidate will coordinate field technicians, manage service calls, and ensure timely, accurate customer updates for commercial accounts.

We value punctuality, attention to detail, and the ability to multitask in a fast-paced environment. The schedule is 7:00 AM–4:00 PM, and a pre-employment drug screen is required.