Plumbing Customer Service Specialist — Fast-Paced, Bonus Eligible

Etna Supply; Buena Vista Charter Township (MI); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and quarterly

Descripción de la vacante

ETNA Supply Company is seeking a Plumbing Customer Service Representative to support established customers by phone, email, and website chat in Saginaw, Michigan. You will manage orders, quotes, and job files from start to finish while coordinating shipping, inventory, billing, and service needs.

The role emphasizes problem-solving, clear communication, and exceptional service in a fast-paced, multi-location wholesale environment.

Formación

• High school diploma or equivalent and one year of related experience or training; equivalent combinations will be considered.
• Working knowledge of plumbing products and their applications is preferred.
• Strong communication, customer service, problem-solving, multitasking, and stress-management skills.
• Working knowledge of Microsoft Office products and Eclipse software.
• Ability to perform basic math and calculate margins, discounts, proportions, and percentages.

Responsabilidades

• Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
• Process product orders, quotes, work orders, projects, and job files from start to finish.
• Process online orders, communicate through website chat, and troubleshoot customer account issues.
• Order products and equipment, track orders, resolve problems, and coordinate shipping.
• Address billing and service concerns and route complaints to the appropriate department.
• Support inventory control, material-flow reporting, and warehouse, counter, or showroom operations as needed.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Stress management

Microsoft Office

Eclipse

Mathematics

Driving license

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Eclipse

Descripción del empleo

ETNA Supply Company is seeking a Plumbing Customer Service Representative to support established customers by phone, email, and website chat in Saginaw, Michigan. You will manage orders, quotes, and job files from start to finish while coordinating shipping, inventory, billing, and service needs.

The role emphasizes problem-solving, clear communication, and exceptional service in a fast-paced, multi-location wholesale environment.