Online Store Experience Specialist

Advance Plumbing and Heating Supply Company; Michigan; Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Advance Plumbing & Heating Supply Company in Michigan is hiring an E-Commerce Customer Experience Specialist. You will greet customers online, answer inquiries, and keep product information up to date across the online store.

You’ll help ensure accuracy and a positive first impression for shoppers. The role emphasizes clear communication, reliability, and teamwork as you support daily online sales operations, perform product updates, and assist the E-Commerce Manager with pricing, content

Qualifikationen

• High School Diploma or GED required.
• Associate’s or Bachelor's degree preferred.
• Experience with Shopify preferred.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Aufgaben

• Provide online customer support and inquiries.
• Maintain and update product information database.
• Ensure product content and website elements are accurate.
• Communicate order status and product issues to customers.
• Answer phone inquiries, direct calls, and provide company information.
• Perform clerical duties, take memos, maintain files and organize documents.
• Generate reporting for analytical review to ensure retailer satisfaction.
• Assist the E-Commerce Manager with pricing and overall strategy.
• Performs other related duties as assigned by management.

Kenntnisse

Honesty and integrity

Multitasking & prioritization

Strong communication

Customer service excellence

Technical comprehension

Ausbildung

High School Diploma or GED

Associate’s or Bachelor's degree preferred

Tools

Shopify

Jobbeschreibung

Advance Plumbing & Heating Supply Company in Michigan is hiring an E-Commerce Customer Experience Specialist. You will greet customers online, answer inquiries, and keep product information up to date across the online store.

You’ll help ensure accuracy and a positive first impression for shoppers. The role emphasizes clear communication, reliability, and teamwork as you support daily online sales operations, perform product updates, and assist the E-Commerce Manager with pricing, content