Customer Service Specialist – Plumbing & HVAC, Growth

Onyx Plumbing & Gas; Minneapolis (MN); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive pay with incentives

Health, dental, and vision coverage

Paid time off and holiday pay

Ongoing training and certification

Opportunities for leadership growth

Résumé du poste

Onyx Plumbing & Gas in Minneapolis is seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys helping customers. You will support our technicians, coordinate service requests, and ensure homeowners receive timely, accurate, and friendly assistance.

The role requires strong communication, experience in customer service or call center, and proficiency with Microsoft Office and CRM software.

Qualifications

• Previous experience in customer service, call center, or administrative support preferred.
• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage competing priorities.
• Reliable attendance, professional appearance, and strong work ethic.
• High school diploma or equivalent required.

Responsabilités

• Answer inbound calls, emails, and live chat inquiries from customers.
• Schedule service appointments and coordinate with technicians.
• Provide accurate information about plumbing and HVAC services.
• Handle billing questions, quotes, and follow-up communications.
• Document customer interactions and maintain records in CRM systems.
• Resolve customer concerns with empathy and professionalism.
• Support dispatch and administrative teams to ensure smooth operations.

Connaissances

Communication skills

Relationship-building

Multitasking

Reliability

Administrative support

Formation

High school diploma or equivalent

Outils

Microsoft Office

CRM software

Description du poste

Onyx Plumbing & Gas in Minneapolis is seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys helping customers. You will support our technicians, coordinate service requests, and ensure homeowners receive timely, accurate, and friendly assistance.

The role requires strong communication, experience in customer service or call center, and proficiency with Microsoft Office and CRM software.