Inside Sales Specialist - Plumbing & HVAC Solutions

Advance Plumbing and Heating Supply Company; Detroit (MI); On-site; USD 44,000 - 55,000; Full time

Job summary

Advance Plumbing & Heating Supply Company in Detroit is seeking an Inside Sales Specialist to prepare accurate bids, quotes and product solutions for contractors and customers. You will combine strong product knowledge with responsive follow-through and close coordination with customers, vendors and branch teammates.

In this role you will back up the sales counter during peak times, assist walk-in customers, and help ensure a seamless customer experience from order entry through delivery and

Qualifications

• High School Diploma or GED equivalent.
• Two or more years of relevant experience preferred.
• Ability to read and interpret customer requests, product specifications, and bid documents with a high level of accuracy.

Responsibilities

• Prepare accurate bids, quotes, and proposals based on customer specifications, plans, and product requirements.
• Review bid documents and product information to identify scope, availability, lead times, pricing, and potential alternatives.
• Follow up on open quotes and bids, document customer feedback, and support conversion of opportunities into profitable orders.
• Develop and maintain relationships with customers, vendors, and manufacturer representatives while providing responsive service.
• Coordinate with purchasing, warehouse, delivery, counter, and other branch personnel from order entry through delivery and follow-up.
• Provide backup counter coverage by assisting walk-in customers, processing sales and payments, answering phones, and helping with order pickup.
• Provide ongoing support to the Outside Sales Team.

Skills

Communication

Problem-solving

Organization

Time management

Customer service

ERP software

Microsoft Office

POS systems

Product knowledge

Education

High School Diploma or GED

Tools

ERP software

Database tools

Microsoft Office

POS systems

Job description

Advance Plumbing & Heating Supply Company in Detroit is seeking an Inside Sales Specialist to prepare accurate bids, quotes and product solutions for contractors and customers. You will combine strong product knowledge with responsive follow-through and close coordination with customers, vendors and branch teammates.

In this role you will back up the sales counter during peak times, assist walk-in customers, and help ensure a seamless customer experience from order entry through delivery and