Plumbing Customer Service Specialist — Orders & Support

Etna Shared Services; Saginaw (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional development opportunities

Collaborative and inclusive work env

Growth across multiple lines of biz

Job summary

Etna Supply, a leading plumbing and trade wholesale distributor in the Midwest, is hiring a Plumbing Customer Service Representative in Saginaw, MI. You will handle orders, quotes, and customer inquiries by phone, email, and website chat.

This full-time role offers competitive pay, benefits, professional development, and a collaborative team across multiple lines of business. You will also coordinate shipping, inventory, billing, and service needs to ensure a positive customer experience.

Qualifications

• High school diploma or equivalent; 1 year of related experience or training.
• Working knowledge of plumbing products is preferred.
• Strong communication, customer service, problem-solving, multitasking, and stress-management skills.

Responsibilities

• Provide a positive customer experience by phone, email, and website chat; manage orders, quotes, and job files.
• Coordinate shipping, inventory, billing, and service needs.
• Process online orders and troubleshoot customer accounts.
• Address billing and service concerns and route complaints to the appropriate department.
• Support inventory control and warehouse operations as needed.

Skills

Strong communication

Customer service

Problem-solving

Multitasking

Stress-management

Microsoft Office

Eclipse software

Education

High school diploma or equivalent

Tools

Microsoft Office

Eclipse

Job description

Etna Supply, a leading plumbing and trade wholesale distributor in the Midwest, is hiring a Plumbing Customer Service Representative in Saginaw, MI. You will handle orders, quotes, and customer inquiries by phone, email, and website chat.

This full-time role offers competitive pay, benefits, professional development, and a collaborative team across multiple lines of business. You will also coordinate shipping, inventory, billing, and service needs to ensure a positive customer experience.