Plaza Shift Lead - Fast-Paced, Customer-Focused

applegreen; Bedford (Bedford County); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen operates travel plazas across the Northeast and Midwest, offering a variety of food options and services for travelers. We are seeking a Shift Supervisor to lead shifts, ensure top customer service, and uphold brand standards and food safety while training new team members.

The role involves managing cash handling, POS operations, and daily opening/closing procedures, in a fast-paced, friendly environment. Flexible schedules and comprehensive benefits accompany growth opportunities.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Public interaction

Job description

Applegreen operates travel plazas across the Northeast and Midwest, offering a variety of food options and services for travelers. We are seeking a Shift Supervisor to lead shifts, ensure top customer service, and uphold brand standards and food safety while training new team members.

The role involves managing cash handling, POS operations, and daily opening/closing procedures, in a fast-paced, friendly environment. Flexible schedules and comprehensive benefits accompany growth opportunities.