Plaza Director: Multi-Unit Travel Center Leader

Applegreen Travel Plazas; Berea (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services seeks a Plaza Director to manage day-to-day operations and drive profitability at a major travel plaza along a highway. Lead a dedicated team to ensure fast, friendly service while meeting financial targets.

You will oversee multiple food concepts, coaching leaders, and maintaining brand standards, safety, and guest satisfaction. Flexible on-site schedule includes days, nights, weekends, and holidays.

Qualifications

• 5+ years of proven success in multi-unit or big-box leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

Responsibilities

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

Skills

Leadership

Communication

Change management

Cost control

Staff development

Customer service

Organizational skills

ServSafe

Microsoft Office

Payroll software

Inventory management

Point-of-Sale systems

Tools

Microsoft Office

Payroll & time keeping software

Inventory management software

POS systems

Job description

Applegreen USA Welcome Centers Central Services seeks a Plaza Director to manage day-to-day operations and drive profitability at a major travel plaza along a highway. Lead a dedicated team to ensure fast, friendly service while meeting financial targets.

You will oversee multiple food concepts, coaching leaders, and maintaining brand standards, safety, and guest satisfaction. Flexible on-site schedule includes days, nights, weekends, and holidays.