Players Club Supervisor - MGM Springfield

MGM Resorts; Town of Springfield (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Discounts on stays, dining, retail, &–

Free meals

Free parking

Health benefits

Development programs

Job summary

MGM Springfield, a property of MGM Resorts International, seeks a proactive Players Club Supervisor to drive exceptional guest experiences and lead daily Players Club operations. You will coach staff, ensure accurate account assistance, and deliver a memorable loyalty experience for guests.

This leadership role reports to the Guest Services team and offers a competitive hourly wage with tips, plus comprehensive benefits and development opportunities within MGM Resorts.

Responsibilities

• Supervise assigned operational functions within the Players Club desk per plan and budget.
• Assist Players Club Representatives, Slot Hosts, and guests promptly and professionally.
• Explain loyalty program details and navigate loyalty systems accurately.
• Issue FREEPLAY and teach guests how to use it.
• Evaluate members' status and issue amenities per company guidelines.
• Conduct daily team briefings and foster teamwork, recognition, and satisfaction.

Education

High School Diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you a passionate leader who thrives in a fast-paced hospitality environment? Join MGM Springfield as a Players Club Supervisor , where you'll play a key role in driving exceptional guest experiences while leading the day-to-day operations of the Players Club team.

In this exciting leadership position, you'll oversee the front-line operations of the Players Club Desk, ensuring every guest receives outstanding service, accurate account assistance, and a memorable loyalty experience. You'll coach, support, and motivate team members while helping grow guest engagement and loyalty throughout the property.

THE STARTING RATE:

$20.00 per hour plus tips

THE DAY-TO-DAY:

• Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company's short term and long-term profitability objectives
• Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner
• Explain the loyalty program in detail and accurately navigate all systems associated with the loyalty program
• Issue FREEPLAY and explain how to use it
• Evaluate members' status and issue complimentary amenities based upon established Company guidelines, where applicable
• Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
• Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs

THE IDEAL CANDIDATE:

• Has an High School Diploma or GED.

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease-whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we've got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17131

Pay Rate

• The rate for this role is: $20.00
• This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
• Pay will not be below any applicable minimum wage.
• Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
• Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW ?