Security Officer - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Benefits package

Job summary

MGM Resorts International in Springfield, MA is hiring a Security Officer to help protect guests and staff. You will respond to emergencies, patrol the property, and deliver excellent guest service while maintaining a secure environment.

The role requires 1+ year of customer service, a high school diploma or GED, and being 18 years or older. This is a union role with benefits and overtime per state law.

Qualifications

• 1+ years of customer service experience.
• High school diploma or GED.
• 18+ years of age.

Responsibilities

• Respond to emergencies and render first aid as trained.
• Patrol and monitor all areas of the property, including exterior, per assignments and safety protocols.
• Provide excellent guest service and resolve issues involving guests and employees.

Skills

Customer service

Education

High School Diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Join us as a Security Officer and help protect a premier entertainment brand!

In this vital role, you'll act as a visible deterrent and respond to emergencies, ensuring safety for guests and staff alike. Be part of our mission to deliver exceptional entertainment while fostering a secure environment for everyone involved.

THE STARTING RATE:

$20.00 per hour

THE DAY-TO-DAY:

• Perform all necessary duties as trained in order to respond in emergency situations, including but not limited to: Rendering appropriate first aid
• Actively patrol and monitor all areas of the property through rotating assignments, including the exterior using various modes of transportation. Patrolling may include, but not limited to, bending, lifting, carrying, running, and extended time periods of standing and/or walking
• CPR/AED Responsive Care, including, as needed, retrieving and utilizing the CPR/AED equipment and following established protocols Initiating and conducting evacuation procedures The ability to push, pull, lift, carry, or move (in some circumstances) another individual, including one who may be injured The ability to physically engage, and where necessary restrain, a person who is threatening or poses a harm to him/herself or others The ability to move from location to location (including use of stairs and ramps) at appropriate speeds of Securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, and summon emergency responders to the incident
• Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees

THE IDEAL CANDIDATE:

• Has 1+ years of prior relevant experience in customer service
• Has high school diploma or GED
• 18+ years of age
• Union role

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

Pay Rate

The rate for this role is:

$20.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.