Representative - Players Club - FT

Bally's Corporation; Iowa, Northern (LA, KY); Hybrid; USD 16,000 - 23,000; Full time

Job summary

Bally's Corporation seeks a dedicated Players Club Representative to assist guests with promotions, events, lodging, and transportation questions while delivering outstanding service.

The role involves building guest relations, handling reservations, answering calls, and promoting offerings across departments in a vibrant casino environment.

Qualifications

• High School Diploma or GED required.
• Must be able to work nights, weekends, and holidays.
• Must obtain and maintain a state Gaming License.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Assist with reservations for events, promotions, and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge about all aspects of the casino.
• Communicate details of promotions, mailings, and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preferences and expectations.
• Maintain thorough knowledge of casino amenities and events to communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.
• Make announcements promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy regarding limitations.
• Keep work area clean and orderly.
• Adhere to policies ethically and empower others to do the same.
• Handle routine guest complaints, resolve situations professionally.

Skills

Guest service

Interpersonal skills

Written communication

Verbal communication

Education

High School Diploma/GED

Job description

The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.

Responsibilities:

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions, and guest accommodations.
• Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings, and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.

• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Competencies:

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• High School Diploma/GED, required.
• Must be able to work nights, weekends, and holidays.
• Must be able to obtain and maintain a state Gaming License

Work Environment:

A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May include a boat and/or floating barge. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Target Wage:

$14.50 / hour; based on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.