Player's Club Representative

Binion's Gambling Hall & Hotel; Las Vegas (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

A prominent casino and hotel in Las Vegas is seeking a Player’s Club Representative to promote the player's club, assist members with club transactions, and ensure a positive experience. Candidates should possess strong communication skills, be outgoing, and have a high school diploma. The role requires flexibility with working hours, including potential evenings and weekends. Experience in guest services is preferred. This position offers an exciting environment at a well-known establishment.

Qualifications

• Must be able to read, write, speak, and understand English.
• Previous guest service experience preferred.
• Willingness to work a flexible schedule, including weekends and evenings.

Responsibilities

• Promotes the player's club program and enrolls new members.
• Assists existing members with transactions and paperwork.
• Identifies and resolves guest concerns.

Skills

Basic reading, writing, and arithmetic skills

Strong interpersonal and communication skills

Outgoing and persuasive

Ability to learn new software applications

Typing speed of 25 words per minute

Education

High school diploma or equivalent

Job description

Player’s Club Representative

SUMMARY

Explains and promotes the company player's club. Enrolls new members and assists existing members with player's club transactions. Creates and ensures a fun-filled and exciting environment. Ensures all contact with guests is courteous, informative, and thorough. Maintains knowledge of all pertinent information regarding the slot club.

PRIMARY RESPONSIBILITIES

• Promotes the player's club program.
• Encourages and enrolls new members into the program.
• Assists existing members with players club transactions and completes appropriate paperwork.
• Explains the Ticket-in/Ticket-out Redemption process.
• Identifies and resolves guest concerns.
• Ensures that departmental paperwork is accurate and maintained on a daily basis.
• Stock gift inventory and maintain a neat and orderly public and storeroom area.
• Assists with Free Pull program when necessary.
• Provides assistance with special events.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

None Listed

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills.
• Must be able to read, write, speak, and understand English.
• High school diploma or equivalent.
• Outgoing and able to convince guests to participate in the player's club program.
• Strong interpersonal and communication skills.
• Ability to learn new software applications (LMS hotel system and Oasis slot and casino system).
• Must be able to type 25 words per minute.
• Previous guest service experience preferred.
• Maintain a professional appearance and provide a positive company image to the public.
• Willingness to work a flexible schedule that may include weekends and evenings.

WORKING CONDITIONS

• Must be able to tolerate areas containing secondary smoke and high noise levels.
• Must work calmly and be able to grasp change quickly.
• Must be able to stand and talk for extended periods of time.
• Ability to lift 10-20 pounds.
• Work may require a flexible (weekends and nights) schedule.