Players Club Representative Night shift

The Casino at Dania Beach; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Medical Plans

Health Savings Account

Dental Plans

Vision Plan

Free Parking

Job summary

The Casino at Dania Beach is seeking a friendly, energetic team member for guest services across Players Club and box office operations.

You will greet guests, assist with ticketing and promotions, and help ensure a memorable casino experience while maintaining high service standards and teamwork.

Qualifications

• High school diploma or GED preferred.
• Bilingual English and Spanish strongly preferred.
• 1-2 years of customer service experience preferred.
• Excellent customer service skills required.
• Strong written, oral and interpersonal communication skills.
• Keen attention to detail.
• Willing to learn Players Club and box office systems.
• Flexible and able to work independently and in a team.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to move items weighing up to 25 pounds.
• Must obtain appropriate state occupational gaming license and pass background checks.

Responsibilities

• Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
• Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
• Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
• Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
• Stays updated on promotions, special events, etc. to inform guests.
• Serves as central problem-solving hub for employees to report issues on the gaming floor or buffet area.
• Executes required announcements in the casino.
• Acts as a greeter in the Casino.
• Performs usher duties as needed on event days.
• Assists with promotional giveaways including moving boxes and bagging items.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Interpersonal communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Box office system

Players Club system

Ticketing system

Job description

Working at our casino is about providing FUN and SPECTACULAR Customer Service and being a Team Player! Join our Players Club team and be part of the fun and excitement, while providing great customer service to our guests.

What you will be doing

• Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
• Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
• Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
• Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
• Stays updated on promotions, special events, etc. to be able to competently inform guests.
• Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
• Executes required announcements in the casino.
• Acts as a greeter in the Casino.
• Performs usher duties as needed on event days.
• Assists with promotional giveaways as needed including but not limited to moving boxes and bagging items.
• Other duties as assigned.

The ideal candidate for this position

• High school diploma or GED preferred.
• Bilingual (English and Spanish) strongly preferred.
• 1-2 years of customer service experience preferred.
• Excellent customer service skills required.
• Strong written, oral and interpersonal communication skills.
• Must have keen attention to detail.
• Must have knowledge of Microsoft Office programs.
• Must be willing to learn Players Club and box office systems.
• Must be flexible and able to work well independently and in a team environment.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Must be able to move items weighing up to 25 pounds within the casino.
• May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
• Key Access: Sensitive keys issued. Heightened responsibility for not leaving property /returning keys timely.
• Must apply and be able to obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
• Must be able to pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.

Benefits You Will Enjoy

• 401(k) Retirement Plan (Traditional and Roth with up to 4% Employer Match)
• Paid Time Off ( to 25 days)
• Paid Parental Leave (2 weeks)
• Medical Plans
• Health Savings Account (HSA)
• Dental Plans
• Vision Plan
• Free Employee Assistance Program
• Free Short-Term Disability
• Free Basic Term Life Insurance
• Long Term Disability
• Accident/Critical Care Plans
• Group Term and Whole Life Insurance
• Pet Insurance Discounts
• Onsite Employee Meal Discounts
• Onsite Entertainment Discounts
• Free Access to continuous learning & development opportunities
• Free Access to exclusive Discounts & Perks
• Free Parking

Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE