Players Club Representative

DROCK Gaming, LLC; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Unknown is seeking a Player's Club Representative in Las Vegas to sign up guests for the Player Loyalty Club, educate on promotions, and deliver exceptional customer service, creating a positive player experience. The role requires professional communication, the ability to work independently, and familiarity with loyalty tracking systems.

Candidates should have a high school diploma or GED and 1–6 months of related experience, with flexibility to work weekends and holidays.

Qualifications

• High school diploma or GED is required.
• Some retail or guest service experience preferred.
• Ability to read and speak English.

Responsibilities

• Assist in signing up guests for the Player Loyalty Club (Club One).
• Educate guests on casino promotions and events.
• Provide above and beyond customer service to create a positive environment for players.
• Communicate professionally with guests and team members at all times.
• Proficient use of player tracking systems and related tools.
• Handle a wide range of guest interactions with professionalism.

Skills

Customer service

Guest interaction

Communication

Teamwork

Education

High school diploma or GED

Job description

Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times.
• Ability to communicate with Guests in a professional manner.
• Answers Guest questions in a manner that reflects an understanding of the department and property in general
• Be able to work independently and perform essential functions without direct supervision.
• Must be proficient in the use of player tracking systems.
• Evaluate and qualify guests for participation with casino floor promotions.
• Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.

QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have 1 to 6 months of related experience
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age

EDUCATION and/or EXPERIENCE:

• High school diploma or GED
• Some retail or guest service experience preferred
• Ability to read and speak English

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to lift and move up to 50 pounds to be able to perform inspector and utility duties as needed
• Work can be in an area which may be unusually hot, cold, noisy and may contain second hand smoke
• Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned areas as well as constant contact with fellow Team Members and Guests.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).