Casino Host

Noo-Kayet Development Corporation; Kingston (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Point Casino & Hotel, part of The Point Casino & Hotel Marketing Department, is seeking a Casino Host to join our team. This role focuses on building VIP relationships, coordinating promotions, and delivering exceptional guest experiences to encourage return visits.

As a Casino Host, you will collaborate with the Marketing team to plan VIP events and personalized experiences, leveraging Players Club data to tailor service to each guest.

Qualifications

• High school diploma or equivalent.
• 2–4 years of related customer service experience.
• Excellent communication and interpersonal skills.
• A friendly, outgoing personality with a passion for building relationships.
• Ability to obtain and maintain a Class III Gaming License.

Responsibilities

• Build and maintain strong relationships with VIP and top-tier guests.
• Provide personalized guest service to ensure every guest feels welcomed and appreciated.
• Proactively connect with guests to encourage return visits and participation in casino activities.
• Assist in planning and coordinating VIP events, promotions, and special experiences.
• Monitor guest activity and utilize Players Club information to provide personalized service.
• Collaborate with the Marketing team to support promotional initiatives and guest engagement.
• Address guest questions, concerns, and requests in a professional and friendly manner.
• Help create a positive and exciting atmosphere for our guests.

Skills

VIP relations

Guest service

Communication

Interpersonal skills

Organization

Education

High School Diploma

Job description

Casino Host

The Point Casino & Hotel | Marketing Department

Are you passionate about providing exceptional guest service and building lasting relationships?

The Point Casino & Hotel is looking for an outgoing, motivated, and guest-focused Casino Host to join our Marketing team!

As a Casino Host, you'll play an important role in creating memorable experiences for our valued guests. From building relationships with our VIP players to coordinating special promotions and events, you'll help make The Point Casino & Hotel a place our guests look forward to visiting again and again.

What You'll Do

• Build and maintain strong relationships with VIP and top-tier guests.

• Provide personalized guest service to ensure every guest feels welcomed and appreciated.

• Proactively connect with guests to encourage return visits and participation in casino activities.

• Assist in planning and coordinating VIP events, promotions, and special experiences.

• Monitor guest activity and utilize Players Club information to provide personalized service.

• Collaborate with the Marketing team to support promotional initiatives and guest engagement.

• Address guest questions, concerns, and requests in a professional and friendly manner.

• Help create a positive and exciting atmosphere for our guests.

What We're Looking For

• High school diploma or equivalent.

• 2–4 years of related experience in customer service, sales, account management, or project management.

• Excellent communication and interpersonal skills.

• A friendly, outgoing personality with a passion for building relationships.

• Strong organizational skills and the ability to manage multiple priorities.

• Ability to obtain and maintain a Class III Gaming License.

Why Join The Point Casino & Hotel?

At The Point Casino & Hotel, great guest experiences start with great people. We're looking for someone who enjoys connecting with others, takes pride in providing outstanding service, and wants to make a positive impact on every guest they meet.

If you're someone who remembers the little details, enjoys making people feel special, and thrives in a fast-paced environment, this could be the perfect opportunity for you!