Players Club Lead - Guest Experience & Operations

Ocean Downs Casino; Berlin (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Ocean Downs Casino in Berlin, MD seeks a Live Players Club Representative Lead to supervise staff, manage Player’s Club operations, and ensure top-tier guest experiences. You will oversee staff assignments in the absence of leadership and maintain accurate tracker data while delivering outstanding service.

The ideal candidate has 2–3 years in Marketing or Public Relations, strong Microsoft Office skills, and excellent English communication. Flexible schedule with day/evening shifts is available.

Qualifications

• Two to three years Marketing or Public Relations experience.
• Strong computer skills; proficient in Microsoft Office products.
• Ability to read, write, speak, understand English sufficiently to perform the role.

Responsibilities

• Creates a fun-filled, entertaining environment and ensures service excellence.
• Supervises and trains staff in the absence of a Supervisor/Manager.
• Oversees Player’s Club operations and staff assignments when leaders aren’t present.
• Ensures accuracy of information entered into the player tracking system.
• Performs guest-related functions and promotes outstanding customer relations.

Skills

Marketing/PR experience

English communication

Customer service

Fast-paced environment

Team collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

Ocean Downs Casino in Berlin, MD seeks a Live Players Club Representative Lead to supervise staff, manage Player’s Club operations, and ensure top-tier guest experiences. You will oversee staff assignments in the absence of leadership and maintain accurate tracker data while delivering outstanding service.

The ideal candidate has 2–3 years in Marketing or Public Relations, strong Microsoft Office skills, and excellent English communication. Flexible schedule with day/evening shifts is available.