Players Club Representative Lead

Ocean Downs Casino; Berlin (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Ocean Downs Casino in Berlin, MD seeks a Live Players Club Representative Lead to supervise staff, manage Player’s Club operations, and ensure top-tier guest experiences. You will oversee staff assignments in the absence of leadership and maintain accurate tracker data while delivering outstanding service.

The ideal candidate has 2–3 years in Marketing or Public Relations, strong Microsoft Office skills, and excellent English communication. Flexible schedule with day/evening shifts is available.

Qualifications

• Two to three years Marketing or Public Relations experience.
• Strong computer skills; proficient in Microsoft Office products.
• Ability to read, write, speak, understand English sufficiently to perform the role.

Responsibilities

• Creates a fun-filled, entertaining environment and ensures service excellence.
• Supervises and trains staff in the absence of a Supervisor/Manager.
• Oversees Player’s Club operations and staff assignments when leaders aren’t present.
• Ensures accuracy of information entered into the player tracking system.
• Performs guest-related functions and promotes outstanding customer relations.

Skills

Marketing/PR experience

English communication

Customer service

Fast-paced environment

Team collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

About Ocean Downs Casino

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

About Ocean Downs Casino

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

Title: Players Club Representative Lead

Requisition ID#: 5131

Location:

Berlin, MD, US, 21811

Property: Ocean Downs Casino

Pay Range: 17.00

Job Summary

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. The pay for this position is $17.00 / hour.

Essential Duties And Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for supervision and training of staff in the absence of Supervisor/Manager.
• Responsible for Player’s Club operations and staff assignments when Supervisor/Manager is not present.
• Responsible for the accuracy and integrity of information entered into the player tracking system when in Lead position.
• Performs all guest related functions required by staff members.
• Promotes honesty and trust amongst the team.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.

Required Skills And Abilities

• Two (2) to Three (3) years Marketing or Public Relations experience.
• Strong computer skills, proficient in Microsoft Office products.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

Education And Experience

High School Diploma or Equivalent Required

Physical Requirements & Working Conditions

• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

OCEAN DOWNS CASINO

OceanDowns has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market:

Salisbury