Players Club Representative

Ocean Downs Casino; Berlin (MD); On-site; USD 28,000 - 34,000; Part time

Job summary

Ocean Downs Casino in Berlin, MD is seeking a Players Club Representative to ensure an entertaining guest experience while managing player information. The role involves customer service, data entry, and promoting outstanding relations with guests.

The ideal candidate will have 1 to 3 years in Marketing and Public Relations, possess strong computer skills, and be able to work flexibly including days, evenings, and weekends.

Qualifications

• 1 to 3 years in Marketing and Public Relations preferred.
• Proficient in Microsoft Office and strong computer skills.
• Ability to read, write, and communicate in English effectively.

Responsibilities

• Create an entertaining environment with service excellence.
• Data entry of player information in the player rating system.
• Handle customer problems and report incidents.

Skills

Marketing and Public Relations experience

Strong computer skills

Customer communication skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Overview

Job description for Players Club Representative at Ocean Downs Casino in Berlin, MD. Part of Churchill Downs Incorporated. We are committed to an inclusive workplace and delivering guest experiences.

Position

Title: Players Club Representative
Location: Ocean Downs Casino, Berlin, MD 21811
Pay Range: $15.00/hour
Requisition ID: 4359

Job Summary

Exciting opportunity to work at Ocean Downs Casino. Join a team focused on delivering entertainment and excellent guest service. The pay for this position is $15.00 / hour.

Essential Duties and Responsibilities

• Creates and ensures a fun-filled, entertaining environment with service excellence.
• Data entry of player information in the player rating system.
• Maintain working knowledge of the player rating system.
• Handle customer problems and report incidents to the Players Club Manager.
• Check guests' ratings through the player rating system.
• Promote outstanding customer relations.
• Performs other duties as assigned.

Required Skills and Abilities

• 1 to 3 years in Marketing and Public Relations preferred.
• Strong computer skills; proficient in Microsoft Office.
• Ability to read, write, speak, and understand English sufficiently to perform the job.
• Ability to understand, retain, and execute written, verbal, and demonstrated directions.
• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management.

Education and Experience

High School Diploma or Equivalent Preferred

Physical Requirements & Working Conditions

• Must be able to sit, walk, or stand for extended periods.
• Flexible schedule including days, evenings, nights, weekends, and holidays.
• Must be able to obtain and keep a license issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

EEO and Employment Information

All qualified applicants and employees will receive consideration for employment, promotion, or other opportunities without regard to race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.