Players Club Representative

Presque Isle Downs, Inc.; Maryland; On-site; USD 17,047 - 24,280; Part time

Job summary

Presque Isle Downs, Inc., located in Berlin, Maryland, is seeking enthusiastic team members for Ocean Downs Casino. This exciting position promises a lively work environment where employees play a pivotal role in creating phenomenal experiences for guests. A competitive pay of $15 per hour enhances this opportunity, inviting candidates passionate about customer service and marketing.

Ideal candidates should possess strong communication skills, a high school diploma or equivalent, and prior experience in marketing and public relations is preferred. Flexibility in scheduling and the ability to handle high-paced situations are necessary to thrive in this dynamic role.

Qualifications

• 1-3 years experience in Marketing and Public Relations preferred.
• Ability to communicate in English effectively.
• Capable of working in a fast-paced environment.

Responsibilities

• Ensure an entertaining environment for guests.
• Handle customer issues and report incidents.
• Maintain player information in the rating system.

Skills

Marketing and Public Relations

Customer Relations

Communication

Education

High School Diploma or Equivalent

Job description

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

JOB SUMMARY

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. The pay for this position is $15.00 / hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for data entry of player information in player rating system.
• Working knowledge of computer player rating system.
• Handles customer problems and reports all incidents to the Players Club Manager.
• Checks guests ratings through player rating system.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• One (1) to Three (3) years in Marketing and Public Relations preferred.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent Preferred

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.