Lead Players Club & Guest Relations Specialist

Churchill Downs Inc.; Berlin (NH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Job summary

Ocean Downs Casino in Berlin, MD seeks a Lead Players Club Representative to supervise staff and manage guest relations in a fast-paced casino environment. The role emphasizes delivering entertaining service, accurate player-tracking data entry, and staff training in the absence of supervisors.

Compensation starts at $17/hour with opportunities to lead and grow within Churchill Downs Incorporated. Candidates should have 2–3 years marketing or PR experience and strong English communication

Qualifications

• Two to Three years Marketing or Public Relations experience.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for supervision and training of staff in the absence of Supervisor/Manager.
• Responsible for Player's Club operations and staff assignments when Supervisor/Manager is not present.
• Responsible for the accuracy and integrity of information entered into the player tracking system when in Lead position.
• Performs all guest related functions required by staff members.
• Promotes honesty and trust amongst the team.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.

Skills

Marketing/PR experience

English communication

Customer service

Education

High School diploma

Job description

Ocean Downs Casino in Berlin, MD seeks a Lead Players Club Representative to supervise staff and manage guest relations in a fast-paced casino environment. The role emphasizes delivering entertaining service, accurate player-tracking data entry, and staff training in the absence of supervisors.

Compensation starts at $17/hour with opportunities to lead and grow within Churchill Downs Incorporated. Candidates should have 2–3 years marketing or PR experience and strong English communication