Loyalty Club Experience Specialist

Churchill Downs Incorporated; Maryland; Hybrid; USD 18,000 - 23,000; Full time

Job summary

Ocean Downs Casino in Berlin, Maryland is seeking energetic team members to deliver entertaining guest experiences in a fast-paced casino environment. Located just 10 minutes from Ocean City’s beaches, this role offers a fun, hospitality‑driven culture and opportunities to grow with Churchill Downs Incorporated.

The position pays $15.00 per hour and requires a High School Diploma or equivalent, with 1–3 years in Marketing/Public Relations preferred.

Qualifications

• 1–3 years in Marketing and Public Relations preferred.
• Ability to read, write, speak, understand English sufficiently to perform job functions.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

Responsibilities

• Creates and ensures an entertaining environment emphasizing service excellence.
• Data entry of player information in the player rating system.
• Maintains working knowledge of the player rating system and processes.
• Resolves customer issues and reports incidents to the Players Club Manager.
• Monitors guest ratings and promotes outstanding guest relations.
• Performs additional duties as assigned.

Skills

Marketing

Public Relations

English proficiency

Customer communication

Education

High School Diploma or Equivalent

Job description

Ocean Downs Casino in Berlin, Maryland is seeking energetic team members to deliver entertaining guest experiences in a fast-paced casino environment. Located just 10 minutes from Ocean City’s beaches, this role offers a fun, hospitality‑driven culture and opportunities to grow with Churchill Downs Incorporated.

The position pays $15.00 per hour and requires a High School Diploma or equivalent, with 1–3 years in Marketing/Public Relations preferred.